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Business Solutions Sales Coordinator- Farmington

The Business Solutions Sales Coordinator provides a unique blend of skills, combining an in-house knowledge of SALES functionality as it relates to the support of new, potential, and existing Business Solutions customers. The Business Solutions Sales Coordinator will be the first point of contact for all Business Solutions customers. Their knowledge and skills will influence our customer base. They must have a thorough understanding of all available wireless services, to include connected devices, cellular phones, accessory inventory and phone plan offerings, in order to provide the customer with the appropriate solution. The Business Solutions Sales Coordinator may need to work evenings and weekends for special community and business events. As with all positions at Cellular One, the Business Solutions Sales Coordinator must exhibit actions and behaviors that promote a positive, supportive working environment at all times. Additional responsibilities include, but are not limited to the following:

Coordinator Job Duties:

  • Provide Sales, Care and Retention Focus for New and Potential Business Patrons in Business Solutions office
  • Social engagement through community events, Business outreach programs, and affinity events.
  • Assist and prepares proposals, follow up communiqué, presentations, sales reports, processes and procedures
  • Adhere to established Business Solutions Care service level standards
  • Cold /Warm Call leads to set appointments for Account Executives
  • Knowledgeable on all ICT product offerings
  • Manage 30/60/90 pipelines for Account Executives
  • Manage daily, weekly and monthly sales reports
  • Schedule and manage Account Executives leads and weekly trackers
  • Helps maintain office efficiency by planning, organizing and implementing office systems, layouts, and inventory control.
  • Keeps management informed by reviewing and analyzing daily reports; summarizing information; identifying trends.
  • Maintains accountability for inventory and products
  • Additional assignments as outlined by Business Solutions Manager

Skills/Qualifications:

Supply Management, Informing Others, Tracking Budget Expenses, Delegation, Staffing, Managing Processes, Supervision, Developing Standards, Promoting Process Improvement, Inventory Control, Reporting Skills

Education/Experience

Previous Retail Sales and outside Sales experience preferred. Excellent interpersonal and organizational skills required. Computer data entry skills preferred.

NOC Technician (3rd Shift – Midnight to 8AM)

The successful NOC Technician will perform network surveillance to maintain integrity of Cellular One’s production network. The role of the NOC Technician is to ensure the reliability of EarthLink’s network that serves our clients by providing support that will promote the health and stability of the network. The NOC Technician works cross-functionally with internal resources, equipment vendors and facility providers to resolve issues in our deployed infrastructure.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions. Other duties may be assigned.

The NOC Technician job includes:

  • Monitor switching, digital, optical and associated telecommunications equipment.
  • Perform fault analysis, isolation and remediation in switching, digital, optical, and other technologies.
  • Maintain accurate records in a variety of tracking resources.
  • Develop extensive knowledge of Cellular One’s products and services.
  • Provide Single Point of Contact duties for high-risk & service impacting events.
  • Open and refer Trouble Tickets to the appropriate level of support.
  • Escalate network problems both internally and externally.
  • Develop and maintain training procedures for NOC.
  • Interface with customers, engineers, vendors and technicians to resolve trouble reports.
  • Provide technical assistance for service partners and cell site technicians during service impacting network events.
  • Oversee and participate in network maintenance with support teams, ensure customers are informed of the maintenance, and confirm service is restored after completion of maintenance.
  • Responsible for certain subpoena requests submitted by law enforcement and government agencies for trace and traps within the network.
  • Perform routing, switch translations, exception-reporting and fault isolation within a converged telecommunications infrastructure.
  • Carrier grade device management i.e. Software/firmware upgrades, maintenance procedures, and recovery tactics.
  • Trouble shoot network events, voice and data outages on equipment including: Circuit and soft switching, IP routers, M13-SONET-ATM multiplexing, DSL and T1 aggregation, etc.
  • On Call Rotation responsibilities
  • Operate in a 24 X 7 Network Operations Center; this includes shift work and off peak coverage. This position is for the second and third shift 4pm-12am and or 12am-8am

QUALIFICATIONS:

The following education, experience, ability and skills are required for this position

EDUCATION and/or EXPERIENCE:

A qualified candidate should have at minimum an Associate’s degree and 3-5 years’ experience working in NOC environment in the Telecommunications industry.

  • Excellent communication and “attention to detail” skills, with an eagerness to provide outstanding customer service to internal and external clients.
  • Working experience with BSC/RNC architecture, SONET, Ethernet, T1, Circuit and Soft Switching, TCP/IP,
  • Previous Network Operations Center experience is mandatory.

LANGUAGE SKILLS:

  • Ability to read and interpret documents such as safety rules, operation and maintenance instructions, and procedure manuals.
  • Ability to write routine reports and correspondence. Ability to speak effectively to customers and fellow employees. Possess telephony etiquette ability.

MATHEMATICAL SKILLS:

  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
  • Ability to compute rate, ratio, and percent, and to draw and interpret graphs

REASONING ABILITY:

  • Ability to solve problems and deal with a variety of concrete variables in situations where only limited standardization exists.
  • Ability to interpret a variety of instructions furnished in written, oral diagram, or schedule form.

CERTIFICATES, LICENSES, REGISTRATIONS:

Certificates and licenses that may verify any and all of the above listed qualifications. Applicants must pass a company background check for required access to various internal and external locations.

PHYSICAL DEMANDS:

  • The physical demands described here are representatives of those that must be met by an employee to successfully perform the essential functions of their job.
  • Reasonable accommodation will be made to enable individuals with disabilities to perform the essential functions.
  • The following is a breakdown of the amount of physical demands for the job.
  • Standing, sitting, use hands and fingers at computer, and talking on telephone.

WORK ENVIRONMENT:

  • The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
  •  Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.
  • Some of the work is performed in a climatic controlled environment; some is performed outside in all types of weather conditions.

COMPUTER SKILLS:

  • A qualified candidate should have an advanced level of PC experience.
  • Working proficiency in Windows Operating Systems, Microsoft Office, Unix OS’s, Network Management systems (i.e.Netcool, openNMS), Centralized device and remote device management i.e. telnet, snmp, ftp.

NOC Technician (2nd Shift – 4PM to Midnight)

The successful NOC Technician will perform network surveillance to maintain integrity of Cellular One’s production network. The role of the NOC Technician is to ensure the reliability of EarthLink’s network that serves our clients by providing support that will promote the health and stability of the network. The NOC Technician works cross-functionally with internal resources, equipment vendors and facility providers to resolve issues in our deployed infrastructure.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions. Other duties may be assigned.

  • Monitor switching, digital, optical and associated telecommunications equipment.
  • Perform fault analysis, isolation and remediation in switching, digital, optical, and other technologies.
  • Maintain accurate records in a variety of tracking resources.
  • Develop extensive knowledge of Cellular One’s products and services.
  • Provide Single Point of Contact duties for high-risk & service impacting events.
  • Open and refer Trouble Tickets to the appropriate level of support.
  • Escalate network problems both internally and externally.
  • Develop and maintain training procedures for NOC.
  • Interface with customers, engineers, vendors and technicians to resolve trouble reports.
  • Provide technical assistance for service partners and cell site technicians during service impacting network events.
  • Oversee and participate in network maintenance with support teams, ensure customers are informed of the maintenance, and confirm service is restored after completion of maintenance.
  • Responsible for certain subpoena requests submitted by law enforcement and government agencies for trace and traps within the network.
  • Perform routing, switch translations, exception-reporting and fault isolation within a converged telecommunications infrastructure.
  • Carrier grade device management i.e. Software/firmware upgrades, maintenance procedures, and recovery tactics.
  • Trouble shoot network events, voice and data outages on equipment including: Circuit and soft switching, IP routers, M13-SONET-ATM multiplexing, DSL and T1 aggregation, etc.
  • On Call Rotation responsibilities
  • Operate in a 24 X 7 Network Operations Center; this includes shift work and off peak coverage. This position is for the second and third shift 4pm-12am and or 12am-8am

QUALIFICATIONS:

The following education, experience, ability and skills are required for this position

EDUCATION and/or EXPERIENCE:

A qualified candidate should have at minimum an Associate’s degree and 3-5 years’ experience working in NOC environment in the Telecommunications industry.

  • Excellent communication and “attention to detail” skills, with an eagerness to provide outstanding customer service to internal and external clients.
  • Working experience with BSC/RNC architecture, SONET, Ethernet, T1, Circuit and Soft Switching, TCP/IP,
  • Previous Network Operations Center experience is mandatory.

LANGUAGE SKILLS:

  • Ability to read and interpret documents such as safety rules, operation and maintenance instructions, and procedure manuals.
  • Ability to write routine reports and correspondence. Ability to speak effectively to customers and fellow employees. Possess telephony etiquette ability.

MATHEMATICAL SKILLS:

  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
  • Ability to compute rate, ratio, and percent, and to draw and interpret graphs

REASONING ABILITY:

  • Ability to solve problems and deal with a variety of concrete variables in situations where only limited standardization exists.
  • Ability to interpret a variety of instructions furnished in written, oral diagram, or schedule form.

CERTIFICATES, LICENSES, REGISTRATIONS:

Certificates and licenses that may verify any and all of the above listed qualifications. Applicants must pass a company background check for required access to various internal and external locations.

PHYSICAL DEMANDS:

  • The physical demands described here are representatives of those that must be met by an employee to successfully perform the essential functions of their job.
  • Reasonable accommodation will be made to enable individuals with disabilities to perform the essential functions.
  • The following is a breakdown of the amount of physical demands for the job.
  • Standing, sitting, use hands and fingers at computer, and talking on telephone.

WORK ENVIRONMENT:

  • The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
  •  Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.
  • Some of the work is performed in a climatic controlled environment; some is performed outside in all types of weather conditions.

COMPUTER SKILLS:

  • A qualified candidate should have an advanced level of PC experience.
  • Working proficiency in Windows Operating Systems, Microsoft Office, Unix OS’s, Network Management systems (i.e.Netcool, openNMS), Centralized device and remote device management i.e. telnet, snmp, ftp.

Junior Systems Administrator-IT

We are currently looking for a Junior Systems Administrator; where you will lead in the design, development, and support of the Mobility strategy for CellularOne of NE AZ. This position will lead the team to drive the design and build-out secure and stable architectures. You will be involved in providing top level technical support for development, implementation, and integration of new systems. As these systems are brought on-line you will provide incident resolution; secure operations; provide status reports and performance analysis. Respond to escalated emergencies or system downtime is also required.

Primary Duties and Responsibilities:

  • Advanced troubleshooting of Windows 2003/2008 Server and Windows 7/8 operating systems
  • Install & troubleshoot software applications
  • Configure and troubleshoot clients in an Exchange 2010 Environment.
  • Provide hardware and software troubleshooting for Microsoft platforms
  • Provide advanced troubleshooting for applications and systems, determining cause and effect
  • Provide Technical training to end users as requested or needed
  • Removal of spyware, adware & viruses from desktops
  • Troubleshoot peripheral devices
  • Provide server maintenance such as backup monitoring; apply BIOS/Firmware updates and install security patches.
  • Monitor and troubleshoot backup jobs
  • Demonstrate the ability to multi-task during occasional peaks in workload
  • Display strong inter-personal, verbal and written communication skills
  • Display strong project management skills and ability to meet deadlines with little to no supervision
  • Expertly understand and apply advance system administration
  • Act as lead and direct other resources in support of project and operational activities
  • Provide 24 x 7 on call support as part of a scheduled rotation with other team members
  • Function as technical liaison for Active Directory and Group Policy related project activities
  • Lead design reviews, define standards, recommend and establish policies
  • Provide mentoring to fellow IT Personnel, and others
  • Configure and tune hardware and software to insure optimum performance and resource utilization

Secondary Duties and Responsibilities:

  • Be responsible for communicating all system performance degradation to management
  • Develop and maintain technical documentation for system environment
  • Maintain strict change control of system infrastructure
  • Measure capacity and performance trends to determine long-term needs
  • Provide systems metrics, root cause analysis, and proactive monitoring
  • Provide other technical services as necessary for the successful completion of projects
  • Work hands on, provide troubleshooting, and acquire new skills rapidly
  • Evaluate hardware and software requirements and be able to justify purchase decisions
  • Configure and tune hardware and software to ensure optimum performance and resource utilization
  • Create, test, and update disaster recovery plans

Desired Skills & Experience

The candidate must meet the following requirements:

  • Strong comfort level with Windows 7/8, Microsoft Office Products and basic networking troubleshooting
  • A working knowledge of Windows 2008R2 Active Directory, Microsoft Server 2003/2008R2/2012R2, Windows AD administration
  • Exchange 2010 and Exchange Power Shell
  • The ability to communicate effectively with clients, co-workers and management
  • Basic understanding of TCP/IP network technologies
  • Basic knowledge of wireless technologies
  • Adhere to strict change control procedures, communication protocols and documentation standards
  • The ability to use sound judgment in the promotion of maximum service uptime.
  • A track record of supporting the overall IT organization through collaboration and communication.
  • Some experience within server virtualization (Either Hyper-V or VMware)
  • Some knowledge of Linux, Unix or Mac environments
  • Experience supporting a 24x7 environment and the ability to take an on-call rotation once a month

The ideal candidate will possess the following:

  • Associates degree preferred, and or 5+ years equivalent experience designing/supporting Microsoft Windows 2003/2008R2/2012R2 in a production environment and Exchange 2010.
  • In-depth understanding of Mobility
  • In-depth understanding of current Microsoft technologies
  • Extensive experience with a deep understanding of Active Directory
  • Extensive experience designing and maintaining Group Policies (GPOs)
  • Extensive experience in designing systems and security strategies
  • Extensive experience with a deep understanding of  DNS, DHCP, WINS, and TCP/IP networking
  • Experience working with WSUS
  • Extensive experience in hardening Microsoft systems
  • Excellent written and oral communication skills
  • Demonstrated experience with superior judgment, problem resolution, cross team collaboration and the ability to work under critical deadline pressure
  • Ability to effectively prioritize and execute tasks in a high-pressure environment
  • Ability to present ideas in business-friendly and user-friendly language
  • Highly self-motivated and directed
  • Keen attention to detail
  • Ability to manage a diverse workload and work under time constraints. Expect heavy workloads during project development and implementation.
  • Analyze new and emerging technologies and apply them to meet current and future business requirements.
  • Strong technical and analytical skills with the ability to think creatively and develop new solutions

Business Solutions Sales Executive

The Business Solutions Sales Executive (B.S.S.E.) position demands a self-starter creating leads and prospects with little direct, daily supervision. The goals of this position are to grow our wireless services, connected devices, cloud solutions and internet products.  The B.S.S.E. must have a thorough understanding of all available Business Solution Offerings in order to provide the customer with the appropriate solutions. This role will be an active sales role, reporting and articulating our propositions to targeted accounts. A varied work schedule, including evenings and weekends for special community and business events, along with business frequent travel (approximately 60% +) is required.  As with all positions at Cellular One, the B.S.S.E. must exhibit actions and behaviors that promote a positive, supportive working environment at all times. Additional responsibilities include, but are not limited to the following:

  • Proactively develop sales and pipeline per channel, according to agreed standards
  • Assist in identifying new verticals, along with qualify and closing business to meet set targets & Exceeding B.S.S.E. Targets in all categories
  • Provide customers and prospects with competitive, customized solutions
  • Identification and delivery of relevant business unit opportunities for cross-selling other Cellular One Business Solution services
  • Participate in strategic and tactical account planning
  • Influence and take part in the development of Strategies to win accounts.
  • Build relationships with customers and prospects as a trusted advisor
  • Provide pre-engineering s feasibility reports for potential ICT and Cloud customers
  • Provide feedback on business that is won and lost, along with creating Daily, Weekly & Monthly sales reports to the Manager of Business Solutions by COB.
  • Activation of B.S.S.E. customers, account management, programming and troubleshooting
  • Networking with the local business community through Chamber of Commerce meetings, service clubs, business events
  • Work as scheduled, be punctual and reliable
  • Other duties as requested by B.S.S.E. Manager

Education/Experience

  • Bachelor’s Degree or equivalent training and experience, ideally in a technical discipline.
  • Minimum 5 years proven and demonstrable successful direct sales experience with an stablished ICT solutions provider.
  • Experience proposing complex commercial models to construct deals around cap-ex, op-ex and leasing based solutions.
  • Previous Retail Sales and outside Sales experience preferred. Excellent interpersonal and organizational skills required. Computer data entry skills preferred.