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Field Engineer III – Location: Show Low

Field Engineer III

This position is responsible for the proper operation of a large group of Network elements. Duties in support of interdepartmental objectives, to include preventative and remedial maintenance, installation, optimization, building and ground upkeep, and integration of network hardware and interconnect facilities. This activity requires ability to troubleshoot site problems using specifications, drawings, plans, schematics, manuals, and tech support help lines. Position requires working alone and unsupervised and there for this individual must be self-motivated/disciplined. Job duties are outside of the normal Monday through Friday work week of 8:00 a.m. to 5:00 p.m., including before and after-hours, weekends, and holidays. Field Engineer III must have a thorough understanding of the operation of CellularOne cell site equipment and be able to coordinate efforts with other members of the field team. This position requires installation responsibilities related to the site equipment. A clean driving record and a valid driver’s license are required and must be maintained to comply with company insurance policy. This position requires actions and behaviors that promote a positive, supportive working environment at all times. Additional responsibilities include, but are not limited to the following:

  • Install, maintain, and upgrade cell site, microwave, DC power systems, and all other assigned equipment in an efficient and timely manner and to company standards
  • Maintain assigned Company Vehicle as required. To include Lube, Oil, and Filter, and any other issues.
  • Must have a working knowledge of TCP/IP, LAN/WAN, and Network Protocols   
  • Basic working knowledge of generators
  • Plan and facilitate in disaster recovery efforts of the network
  • Performance of basic drive tests at cell sites to include call quality and handoffs
  • Call test new installation from each radio/carrier per sector
  • Deploys to sites as needed for troubleshooting and network restoral activities
  • Investigate and report back to engineering any call quality and handoff issues on the network
  • Preform on-call duties as scheduled by the Field Operations Manager or Lead Field Engineer as follows:

-        Be ready to respond to any outage as necessary

-        Must be in CellularOne coverage area

-        Must be void of impaired substances 

  • Create trouble tickets with vendors as needed to resolve network issues
  • Resolution of customer complaints as they apply to technical issues
  • Work effectively and efficiently with equipment vendors
  • Compete daily job assignments as outlined by the Field Operations Manager or Lead Field Tech Engineer
  • Keep records up to date using trouble ticket and preventive maintenance systems
  • Keep Inventory of sites and assigned warehouses up to date and use the inventory system to properly move equipment to and from sites
  • Ability to lead technical project involving a larger team
  • Ability to provide instruction and training (mentor) others on cell site equipment, maintenance procedures, and processes
  • Repair and replacement of waveguide and IF lines. To include changing out connectors and lines. Using test equipment to sweep and troubleshoot with available test gear.
  • Respond to power outages and hook up portable generators to keep up network reliability
  • Fill in as Lead Field Engineer when requested. Which includes Supervisor on call and other duties of the Lead Field Engineer as requested
  • Other duties as required or assigned

Education/Experience:

  • Two to four year electronics degree or electronics certification from an accredited school or military equivalent. Three to five years verifiable experience with wireless carrier.

Qualifications:

  • Four years preferred verifiable experience with wireless carrier
  • Proficient computer and software knowledge (i.e. Microsoft Office Suite, Email, ect)
  • Certifications in Ericsson Cellular Base Station (RBS) Equipment
  • Advanced level of understanding of telecommunications systems
  • Proficient use of electronic test equipment for cellular communications (i.e. Multi-meter, T-1 test equipment, Ethernet test equipment, Anritsu test equipment, ect)
  • Advanced understanding of microwave systems, trouble shooting
  • Strong communication and organizational skills required
  • Advanced understanding of AC and DC power systems installation and trouble shooting
  • Understanding of fiber optics
  • Advanced knowledge of microwave and data backhaul

Preferred:

  • Cellular tower climbing is a plus but is not required

Work Schedule/Hours:

  • Job requires flexible work schedule outside the normal Monday through Friday work week, including before and after-hours, weekends and holidays.
  • May attend meetings, which could involve some overtime, nights, and/or holidays
  • Must be able to work an on-call schedule

                                                                                      

Work Environment/Conditions:

Employee will be working outside in wet humid and extreme cold and/or extreme hot conditions occasionally. Employee will work in high, precarious places occasionally. Position requires reaching with hands and arms, climbing or balance and kneeling, stooping, crouching, and crawling. Outdoors exposed to changing weather conditions (rain, snow, wind, etc.). Employee is required to lifting up to 100 pounds. Lifting or carrying about 20% of the time. Some of the work day will be in improperly illuminated or awkward and confining spaces. Job requires moderate physical activity somewhat strenuous of a primarily product/technical nature. Job requires manual dexterity sufficient to reach/handle items, works with the fingers, and perceives attributes of objects and materials. Job requires close vision, distance vision, color vision, peripheral vision, depth perception, and ability to focus

Roaming IREG-TADIG Coordinatior

This position requires a basic understanding of the overall CellularOne call processing and billing system as it applies to GSM/UMTS Roaming troubleshooting & testing and management of the Trouble Ticket System & process.

This position reports directly to the Roaming & Network Systems Support Manager and is responsible for pre-commercial testing, data filling TAP validation of new GSM/UMTS roaming partners, as well as Trouble Ticket process management and training.  This position requires actions and behaviors that promote a positive and supportive working environment at all times.  Additional responsibilities include but are not limited to the following:

  • Understand GSM/UMTS roaming partner switch data commands.
  • TAP file reconciliation, GSM/UMTS roaming testing.
  • Coordinate and implement Voice/Data/SMS & billing functionality for new and existing Roaming Partners.
  • Funnel technical and switch information to the appropriate internal company departments and personnel as well as to private industry databases.
  • Trouble Ticket process management and training.
  • Other responsibilities necessary as delegated by Roaming Manager
  • Special projects as directed by the Roaming Manager

Education/Experience

Candidate must have 2+ year(s) previous computer experience and proficiency in Excel.  Must be detail oriented, enjoy learning and growing technically, and exhibit flexibility with job responsibilities.

Department Information

Extensive department training is given and supported by all the team members.  This is a fun, positive and team oriented environment.  Everyone is important and integral to the success of this department! A positive attitude is a must. 

Marketing Event & Sponsorship Coordinator - Flagstaff

Job Title:  Marketing Event & Sponsorship Coordinator

Department:  Marketing

Reports To:  Flagstaff Market Manager                                                                                 

Job Description Summary:  The Marketing Events & Sponsorship Coordinator role will be responsible for the development and execution of Naked Mobile & Cellular One’s Multicultural Sponsorship & Events portfolio across the business.

Major Duties & Responsibilities:

  • Working with Marketing and Sales to execute highly visible events that represent the Naked Mobile and Cellular One brands.
  • Working in tandem with PR agency and Marketing to build and manage relationships with community partners; managing rights/entitlements on designated Events & Sponsorships
  • Researching opportunities, evaluating proposals, gathering any missing details (Sponsorship Intake Form), contract negotiations.
  • Creating and developing fully integrated Event Plans for all Events & Sponsorships
  • Delivering positive branded customer experiences that align with the particular product/division of the company that is being promoted
  • Developing, and executing all promotional, and on-site activation.
  • Producing detailed timelines and budgets including event management, promotion execution, creative execution, and communication.
  • Collaborating with key agency partners to implement Events, Sponsorships, Campaigns
  • Responsible for supplier relationships for elements of Events & Sponsorships
  • Providing pre- and post-evaluations for all Events & Sponsorships
  • Manage/maintain the Marketing inventory, keep everything organized and up to date, and provide a monthly updated Inventory Tracker Spreadsheet to Head of Marketing to review
  • Ensure that there are adequate levels of promotional materials on hand for every brand (e.g. Cellular One, Naked Mobile, Business Solutions)
  • Review PR budget regularly to ensure that all Events & Sponsorships are accounted for
  • Review PR budget regularly to earmark funds for promotional items that come out of holding account and hit the budget for any given month
  • Ensure that all Events & Sponsorships and PR campaigns—including sweepstakes—are reviewed by LEGAL Department and approved in a timely manner

 

 

Additional Duties & Responsibilities:

  • Contractual rights/entitlements: negotiate, manage day-to-day, and fulfillment
  • On-site activation: lead ideation, planning, and execution of on-site activation programs
  • Marketing/Communications: work with Marcoms to leverage Events & Sponsorships creative to support/drive business results
  • Agency Management: manage agency relationships to implement events/campaigns
  • Project Management: manage detailed timelines and budgets associated with Events & Sponsorships activities
  • Consumer Promotions: participate in ideation, planning, and property negotiations/approvals for any contests and PR efforts
  • Pre & Post Evaluation: develop fully integrated pre-event plans; establish success metrics and complete post-evaluations of each property, segmented by each business unit, to determine overall ROI
  • Some travel and weekend work required (event-dependent)

·       Book talent, including artists, musicians, bands, and disc jockeys.

·       Coordinate and monitor event timelines and ensure deadlines are met.

·       Initiates, coordinates and/or participates in all efforts to publicize event.

·       Edit and design promotional materials (Creative Briefs)

·       Secure Sponsorships

·       Recruit/hire temporary events staff to manage the event

·       Manage correspondence pertaining to events, sponsorships, and vendors providing promotional materials/items

·       Regularly create email blasts to send out internally for different upcoming events and campaigns

 

Key Competencies: 

·       Vendor Management, Negotiation Skills, Technical Writing, Delivering Formal & Informal Presentations.

·       Core Competencies: Integrity, Individual Accountability, Creativity, Operational Excellence, Adaptability, Initiative, Customer Service Orientation, Teamwork, and Collaboration

·       Role-Specific Competencies: Marketing Strategy/Marketing Communications, Problem Solving/Judgment, Achievement Orientation, Innovative/Creative Thinking

 

Computer Software/Hardware Skills:

MS Office:  MS Excel (intermediate to Advanced), MS Word (Advanced), MS Publisher, Adobe Acrobat, MS Access, Adobe InDesign, Constant Contact

Specific Requirements/Qualifications:

·       Demonstrated Project Management skills

  • Excellent interpersonal skills; ability to work effectively with diverse individuals and build consensus with superiors, peers and subordinates
  • Demonstrated project management skills
  • Excellent interpersonal skills; ability to work effectively with diverse individuals and build consensus with superiors, peers, and subordinates
  • Superior communication skills in presentation development and delivery, written and oral excellence for external and internal audiences
  • Proficient in Excel, Word, PowerPoint
  • Superior communication skills in presentation development and delivery, written and oral excellence for external and internal audiences
  • Core Competencies: Integrity, Individual Accountability, Creativity, Operational Excellence, Adaptability, Initiative, Customer Service Orientation, Teamwork and Collaboration
  • Role-Specific Competencies: Marketing Strategy/Marketing Communications, Problem Solving/Judgment, Achievement Orientation, Innovative/Creative Thinking 

Education:

·       Bachelors Degree Preferred

Physical Requirements:

·       Lifting up to 50 Pounds

 

Level I Requirements:

·       Associates Degree (Bachelors Degree Preferred)

·       Excel, Word, and Power Point knowledge.

·       Communication and business writing skills.

·       Lifting 50 Pounds

 
 
 

Level II Requirements:

·       Bachelors Degree Required

·       Advanced skill in Outlook, Excel, Word, and Power Point.

·       Skilled communication in business and customer service.

  • Project management skills
  • Excellent interpersonal skills; ability to work effectively with diverse individuals and build consensus with superiors, peers, and subordinates
  • Superior communication skills in presentation development and delivery, written and oral excellence for external and internal audiences
 
 
 

Level III Requirements:

·       Managing rights/entitlements on designated sponsorship properties.

·       Creating and developing fully integrated activation plans for all sponsorship properties.

·       Responsible for key agency partnerships to implement events/campaigns for properties

·       Responsible for supplier relationships for all elements of property activation programs.

·       Providing pre- and post-evaluations for all sponsorships.

·       Manage/maintain the marketing warehouse. Keep everything organized and up to date

 

 

Sales Manager - Flagstaff

Job Title:   Flagstaff Sales Manager

Department:  Sales

Reports To:  Retail Sales Manager                                                                                         

Job Description Summary:  The Flagstaff Sales Manager position demands a self-starter and works with little direct, daily supervision. The responsibilities of this position are to grow and develop all Sales Employees while maintaining and developing community awareness and community involvement.  The Flagstaff Sales Manager is in charge of the operational practices of all Flagstaff stores making sure each run smoothly, cleanly and meets any budget and sales goals and is complying with any marketing campaigns and promotion.  The Flagstaff Sales Manager must have a thorough understanding of all available Commercial Sales and Corporate Sales offerings in order to provide the sales field with the appropriate solutions.  A varied work schedule, including evenings and weekends for special community events, along with business travel (approximately 30% +) is required.  As with all positions at Cellular One, the Flagstaff Sales Manager must exhibit actions and behaviors that promote a positive, supportive working environment at all times. Additional responsibilities include, but are not limited to the following:

Major Duties & Responsibilities:

Marketing:

·       Assist in creating integrated marketing plans in line with company objectives.

·       Ensure the integrity of identity/brand, including visual and written standards.

·       Collaborate with company’s Marketing Department and assist in developing marketing projects and programs.

·       Monitor overall effectiveness of marketing tactics including print, web, digital and social marketing, including Web site.

·       Responsible for key partnerships to implement campaigns.

·       Develops community interaction through business groups, community events, Chamber of Commerce meetings and events, business seminars, NAU Sponsorship and other community activities.

·       Supports the company’s overall public relations and communications functions by participating in events, special projects and major corporate initiatives.

·       Identify new audiences or market channels to sell products and services.

Sales:

·       Work with cross-functional teams in development of products that achieve revenue targets.

·       Reviews and reports sales numbers daily to the Retail Sales Manager, Commercial Director, Head of Marketing and Head of Products and Revenue in regards to meeting and exceeding targets.

·       Reviews individual and team sales progress.

·       Responsible for the performance and development of the Sales Employees, maintains retail sales strategy and incentivizes sales staff to hit goals.

·       Develops and maintains a customer care culture that ensures that the customer experience is the top priority.

·       Executes action plans for effective selling in stores.

·       Maintains accurate records of all sales and sales employee metrics.

·       Responsible for adherence to Retail Sales annual budget.

·       Adheres to all company policies, procedures and business ethics codes and ensures that they are communicated and implement within the sales team.

·       Take part in ensuring the sales location is clean and tidy daily.  This includes the customer area, sales desks, back office and facilities.

·       Follow the developed business plan and sales strategy for the market and ensures attainment of company sales goals and profitability.

 

Additional Duties & Responsibilities:

·       Keep employees motivated, resolve conflicts and make hard decisions

·       Review schedules and manage overtime

·       Responsible for Interviewing, hiring and disciplining of store employees

·       Serve as the escalation point for customer issues that cannot be resolved at the store level

·       Managing inventory, inventory levels and make key decisions about inventory control

·       Manage cash handling policy and assure adherence to written policy

·       Monitor and report on adequate marketing and advertising

·       Evaluate on the job performance

·       Identify current and future trends  that appeal to consumers

·       Conceptualize ideas in product positioning

·       Must have highly creative promotional ideas for products or services

·       Excellent verbal and writing communication skills

·       Excellent interpersonal and social skills in dealing with management, customers and internal departments

·       Ensure merchandise is clean and ready to be displayed

·       Keep up with fluctuating supply and demand

·       Ensure promotions are accurate and merchandised to the brand standards

·       Ensure standards for quality, customer service and health and safety are met

·       Monitor local competitors

·       Initiating changes to improve the business

 

Key Competencies: 

·       Strong leadership skills

·       Handling of employee issues

·       In depth knowledge on trouble shooting handset/devices

·       Proficient in spreadsheets, word documents and power points

·       Customer Experience Management

·       Negotiation Skills

·       Delivering formal and informal presentations

·       Creative Direction

·       Time management skills

·       Decision making skills

·       Verbal communication skills

·       Commercial awareness

 

Computer Software/Hardware Skills:

MS Office:  MS Excel (intermediate to Advanced), MS Word (Advanced), MS PowerPoint (Intermediate)

Specific Requirements/Qualifications:

  • Minimum 2 years proven and demonstrable successful supervisory skills
  • Minimum 2 years of related experience in Product Marketing
  • Core Competencies: Integrity, Individual Accountability, Creativity, Operational Excellence, Adaptability, Initiative, Customer Service Orientation, Teamwork and Collaboration
  • Superior communication, written and oral excellence for external and internal audiences
  • Previous retail sales and outside sales experience preferred

Education Requirements:

  • Bachelor’s Degree or equivalent training and experience.

Physical Requirements:

·       Lifting up to 50 Pounds

Retail Sales Representative - Farmington

Job Title:  Retail Sales Representative

Department:  Commercial Sales

Reports To:  Retail Sales District Manager                                                                             

Job Description Summary:  The Retail Sales Representative objective is to sell all products offered by Cellular One so that the targets will be achieved by the company.  The Retail Sales Representative assist the Store Supervisor to ensure that all the merchandise is current, clean and saleable, by making regular inspections.  The Retail Sales Representative must have a thorough understanding of all available Commercial Sales offerings in order to provide the customer with the appropriate solution at point of sale.  A varied work schedule, including evenings and weekends for special community events, along with minimal business travel is required.  As with all positions at Cellular One, the Retail Sales Representative must exhibit actions and behaviors that promote a positive, supportive working environment at all times. Additional responsibilities include, but are not limited to the following:

Major Duties & Responsibilities:

·       Meeting or exceeding monthly company sales targets

·       Provide quality customer service by greeting and assisting customers, and responding to customer inquiries and complaints

·       Acquire expertise on all handsets, tablets and phone accessories

·       Acquire expertise on all plans, data plans and plan features

·       Assist the Store Supervisor with assign specific duties

·       Engage in inventory, cleaning of store location and ordering of supplies

·       Confer with Store Supervisor to develop methods to increase sales, expand markets and promote business

·       Build and develop overall store team

·       Retail sales employee’s will take part in ensuring the sales location is clean and tidy daily.  This includes the customer area, sales desk, back office and facilities.

·       Ensure correct daily cash balancing and deposit of the assigned drawer to accurately maintain financial records for the Accounting Department

·       Adhere to assigned work schedule, while being conscious of overtime, this includes clocking in and out via our time keeping system

·       The Retail Sales Representative must initially fully complete all Cellular One customer sales contracts, with accurate contact information.

·       Develops community interaction through business groups, community events, Chamber of Commerce meetings and events, business seminars and other community activities

·       Adheres to all company policies, procedures and business ethics codes

Additional Duties & Responsibilities:

·       Attend quarterly sales training

·       Complete Mindflash as required with 90% pass rate

·       Assist in preparation of Loomis pickup each week

·       Fulfil all HPC through eSecuritel (HITS)

·       Complete store activation sheet and make sure that all data is correct for accurate commission payout

·       Review and work all open follow ups

·       Offsite events for Freedomfone and/or Vision One accounts

·       Assist in preparing inventory returns and transfers

·       Report inventory discrepancies to Store Supervisor

·       Adhere to cash handling policy and assure adherence to written policy

·       Report on adequate marketing and advertising for the store location

·       Identify current and future trends  that appeal to consumers

·       Ensure merchandise is clean and ready to be displayed

·       Monitor local competitors

·       Initiating changes to improve the business

 

Key Competencies: 

·       Handling of customer issues

·       Time management skills

·       Decision making skills

·       Verbal communication skills

·       Commercial awareness

 

Computer Software/Hardware Skills:

MS Office:  MS Outlook (basic)

Specific Requirements/Qualifications:

  • Previous retail sales and outside sales experience preferred. Excellent interpersonal and organizational skills required. Computer data entry skills preferred.

 

Education Requirements:

  • High School or Equivalency Diploma.

 

Physical Requirements:

·       Lifting up to 30 Pounds

 

Level I Requirements:

Excellent interpersonal and verbal/written communication skills. High School or Equivalency Diploma.  Basic Competency with Microsoft Office Outlook.

 
 
 

Level II Requirements:

Excellent interpersonal and verbal/written communications skills.  Previous experience in Retail/Outside/Direct and or Indirect Sales.  Basic skills with Microsoft Office, Outlook, and Word. Continually exceed 90% of sales metrics.

 
 
 

Level III Requirements:

Excellent interpersonal and verbal/written communications skills.  Two plus years previous experience in Retail/Outside/Direct and or Indirect Sales.  Intermediate skills with Microsoft Office, Outlook, and Word.  Continually exceed 100% of sales metrics.