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Shiprock Sales Field Representative

The Sales Field Representative position demands honesty and integrity as financial transactions are performed on-site with little direct supervision. The Sales Field Representative must have a thorough understanding of all available phone, tablet, internet devices, and accessory inventory, along with phone plan, plan features, and data plan offerings, in order to provide the customer with the appropriate products and services. Daily, evening and weekend shifts are required and a varied weekly work schedule. As with all positions at CellularOne, the Field Representative must exhibit actions and behaviors that promote a positive, supportive working environment at all times. Additional responsibilities include, but are not limited to the following:

  • Activation of pre-paid, post-paid, renewals, and data plans
  • Weekly and monthly customer follow-up to keep customers current on their bills, and resolve potential concerns.
  • Provide quality customer service to all current and prospective Cellular One customers, which includes:  plan, handset, tablet, data, and feature knowledge
  • Responsible to acquire expertise on all handsets, tablet and phone accessories, as well as phone plans, data plan, and plan features.
  • Meeting or exceeding monthly company sales targets, in adherence to the Policy (Sales Goals – Chargebacks)
  • Ensure correct daily cash balancing and deposits of the Sales Field Representative’s assigned drawer to accurately maintain financial records for the Accounting Department
  • Adhere to an assigned work schedule, while being conscious of minimizing overtime, including clocking in and out via our time keeping system
  • Assist the Cellular One Store Supervisor in performing weekly and monthly inventory counts, in which the Sales Field Representative will be held accountable for all store inventory
  • Assist the Cellular One Store Supervisor in confirming that all marketing collateral is current and up to date.
  • Use the 6 Steps of a Sale & maintain current customer base as well as to attract new customers
  • Other duties as requested by Cellular One Sales Managers
  • The Sales Field Representative must initially fully complete all Cellular One Customer Sales Contracts, with accurate contact information, to include:  correct billing address, correct physical address, with signatures, initials and dates
    • Cellular One Subsidized Sales Contracts must include proof of subsidized qualifications  

Education/Experience

Previous retail Sales or Customer Service experience preferred. Excellent interpersonal and organizational skills required. Computer data entry skills preferred.

Working Conditions/Physical Activity Level/Manual Dexterity

  • Requires lifting up to 10 pounds, stooping and bending, with light physical activity.

Gallup Mall Sales Field Representative

The Sales Field Representative position demands honesty and integrity as financial transactions are performed on-site with little direct supervision.The Sales Field Representative must have a thorough understanding of all available phone and accessory inventory and phone plan offerings in order to provide the customer with the appropriate product. Daily, evening and weekend shifts are required and a varied weekly work schedule. As with all positions at CellularOne, the Field Representative must exhibit actions and behaviors that promote a positive, supportive working environment at all times. Additional responsibilities include, but are not limited to the following:

  • Activation of pre-paid and post-paid customer accounts
  • Customer service, phone programming and troubleshooting
  • Meeting or exceeding company sales goals per the Sales Goal Policy
  • Daily cash balancing and deposits to ensure financial records for the Accounting Department
  • Work as scheduled, be punctual and reliable
  • Other duties as requested by Sales Managers

Education/Expertise

Previous retail Sales or Customer Service experience preferred. Excellent interpersonal and organizational skills required. Computer data entry skills preferred.

Working Conditions/Physical Activity Level/Manual Dexterity

Working conditions will consist of a well-lighted, heated and/or air conditioned indoor office setting with adequate ventilation. May require lifting up to 10 pounds. Requires stooping and bending. Light physical activity. Manual dexterity sufficient to work with the fingers.

Window Rock Sales Field Representative

The Sales Field Representative position demands honesty and integrity as financial transactions are performed on-site with little direct supervision. The Sales Field Representative must have a thorough understanding of all available phone, tablet, internet devices, and accessory inventory, along with phone plan, plan features, and data plan offerings, in order to provide the customer with the appropriate products and services. Daily, evening and weekend shifts are required and a varied weekly work schedule. As with all positions at CellularOne, the Field Representative must exhibit actions and behaviors that promote a positive, supportive working environment at all times. Additional responsibilities include, but are not limited to the following:

  • Activation of pre-paid, post-paid, renewals, and data plans
  • Weekly and monthly customer follow-up to keep customers current on their bills, and resolve potential concerns.
  • Provide quality customer service to all current and prospective Cellular One customers, which includes:  plan, handset, tablet, data, and feature knowledge
  • Responsible to acquire expertise on all handsets, tablet and phone accessories, as well as phone plans, data plan, and plan features.
  • Meeting or exceeding monthly company sales targets, in adherence to the Policy (Sales Goals – Chargebacks)
  • Ensure correct daily cash balancing and deposits of the Sales Field Representative’s assigned drawer to accurately maintain financial records for the Accounting Department
  • Adhere to an assigned work schedule, while being conscious of minimizing overtime, including clocking in and out via our time keeping system
  • Assist the Cellular One Store Supervisor in performing weekly and monthly inventory counts, in which the Sales Field Representative will be held accountable for all store inventory
  • Assist the Cellular One Store Supervisor in confirming that all marketing collateral is current and up to date.
  • Use the 6 Steps of a Sale & maintain current customer base as well as to attract new customers
  • Other duties as requested by Cellular One Sales Managers
  • The Sales Field Representative must initially fully complete all Cellular One Customer Sales Contracts, with accurate contact information, to include:  correct billing address, correct physical address, with signatures, initials and dates
    • Cellular One Subsidized Sales Contracts must include proof of subsidized qualifications  

Education/Experience

Previous retail Sales or Customer Service experience preferred. Excellent interpersonal and organizational skills required. Computer data entry skills preferred.

Working Conditions/Physical Activity Level/Manual Dexterity

  • Requires lifting up to 10 pounds, stooping and bending, with light physical activity.

Pinon Sales Field Representative

The Sales Field Representative position demands honesty and integrity as financial transactions are performed on-site with little direct supervision. The Sales Field Representative must have a thorough understanding of all available phone, tablet, internet devices, and accessory inventory, along with phone plan, plan features, and data plan offerings, in order to provide the customer with the appropriate products and services. Daily, evening and weekend shifts are required and a varied weekly work schedule. As with all positions at CellularOne, the Field Representative must exhibit actions and behaviors that promote a positive, supportive working environment at all times. Additional responsibilities include, but are not limited to the following:

  • Activation of pre-paid, post-paid, renewals, and data plans
  • Weekly and monthly customer follow-up to keep customers current on their bills, and resolve potential concerns.
  • Provide quality customer service to all current and prospective Cellular One customers, which includes:  plan, handset, tablet, data, and feature knowledge
  • Responsible to acquire expertise on all handsets, tablet and phone accessories, as well as phone plans, data plan, and plan features.
  • Meeting or exceeding monthly company sales targets, in adherence to the Policy (Sales Goals – Chargebacks)
  • Ensure correct daily cash balancing and deposits of the Sales Field Representative’s assigned drawer to accurately maintain financial records for the Accounting Department
  • Adhere to an assigned work schedule, while being conscious of minimizing overtime, including clocking in and out via our time keeping system
  • Assist the Cellular One Store Supervisor in performing weekly and monthly inventory counts, in which the Sales Field Representative will be held accountable for all store inventory  
  • Assist the Cellular One Store Supervisor in confirming that all marketing collateral is current and up to date.
  • Use the 6 Steps of a Sale & maintain current customer base as well as to attract new customers
  • Other duties as requested by Cellular One Sales Managers
  • The Sales Field Representative must initially fully complete all Cellular One Customer Sales Contracts, with accurate contact information, to include:  correct billing address, correct physical address, with signatures, initials and dates
    • Cellular One Subsidized Sales Contracts must include proof of subsidized qualifications  

Education/Experience

Previous retail Sales or Customer Service experience preferred. Excellent interpersonal and organizational skills required. Computer data entry skills preferred.

Working Conditions/Physical Activity Level/Manual Dexterity

  • Requires lifting up to 10 pounds, stooping and bending, with light physical activity.

Chinle Sales Field Representative

The Sales Field Representative position demands honesty and integrity as financial transactions are performed on-site with little direct supervision. The Sales Field Representative must have a thorough understanding of all available phone, tablet, internet devices, and accessory inventory, along with phone plan, plan features, and data plan offerings, in order to provide the customer with the appropriate products and services. Daily, evening and weekend shifts are required and a varied weekly work schedule. As with all positions at CellularOne, the Field Representative must exhibit actions and behaviors that promote a positive, supportive working environment at all times. Additional responsibilities include, but are not limited to the following:

  • Activation of pre-paid, post-paid, renewals, and data plans
  • Weekly and monthly customer follow-up to keep customers current on their bills, and resolve potential concerns.
  • Provide quality customer service to all current and prospective Cellular One customers, which includes:  plan, handset, tablet, data, and feature knowledge
  • Responsible to acquire expertise on all handsets, tablet and phone accessories, as well as phone plans, data plan, and plan features.
  • Meeting or exceeding monthly company sales targets, in adherence to the Policy (Sales Goals – Chargebacks)
  • Ensure correct daily cash balancing and deposits of the Sales Field Representative’s assigned drawer to accurately maintain financial records for the Accounting Department
  • Adhere to an assigned work schedule, while being conscious of minimizing overtime, including clocking in and out via our time keeping system
  • Assist the Cellular One Store Supervisor in performing weekly and monthly inventory counts, in which the Sales Field Representative will be held accountable for all store inventory
  • Assist the Cellular One Store Supervisor in confirming that all marketing collateral is current and up to date.
  • Use the 6 Steps of a Sale & maintain current customer base as well as to attract new customers
  • Other duties as requested by Cellular One Sales Managers
  • The Sales Field Representative must initially fully complete all Cellular One Customer Sales Contracts, with accurate contact information, to include:  correct billing address, correct physical address, with signatures, initials and dates
    • Cellular One Subsidized Sales Contracts must include proof of subsidized qualifications

Education/Experience

Previous retail Sales or Customer Service experience preferred. Excellent interpersonal and organizational skills required. Computer data entry skills preferred.

Working Conditions/Physical Activity Level/Manual Dexterity

  • Requires lifting up to 10 pounds, stooping and bending, with light physical activity.

Customer Care Rep

The Customer Care Representative (CSR) position requires a thorough knowledge of the company billing system, products and plans. Computer skills are necessary as it relates to customer account activity, maintenance and reporting duties. This position coordinates customers, agents and internal customers. Answer customer inquiries with respect to contract activation and maintenance. It is necessary for the CSR to work a rotating After Hours schedule including weekends as outlined by the Customer Care Manager. As with all CellularOne positions, this position requires actions and behaviors that promote a positive and supportive working environment at all times. Additional responsibilities include, but are not limited to the following:

  • Coordinate with Agents and Customers to satisfy existing or new customer needs.
  • Complete account activation & maintenance including plan changes, account balances and plan analysis, and checking text and minutes.
  • Work on special reports including 18+ Customers, Overage and Suspend.
  • Enter complete journals with extensive information regarding the conversation.
  • Coordinate with Marketing/Agent Support with respect to promotional programs and events.
  • Input accurate records in order to supply the appropriate daily, weekly and monthly reports as outlined by the Customer Care Manager.
  • Answer phones in a timely and professional manner.
  • Other duties as required.

Education/Experience

Previous Customer Service experience preferred. Data entry skills required. Persons in this class must possess strong interpersonal communication skills.

Work Schedule/Hours Environment

Position requires After Hours and shift changes and available to work Saturdays and Sundays with meetings on an average of 1 to 2 per month. Position requires close vision and ability to focus (an ability to adjust the eye to bring an object into sharp focus). There is moderate noise (business computers, printers, phones and light traffic). There will be some stooping, kneeling, crouching or crawling. This position requires constant talking and hearing.

 

Digital Marketing Coordinator

Job Description Summary: 

The Digital Marketing Coordinator position is responsible for assisting in the development of digital marketing plans that support the growth and expansion of company products and services. This position coordinates and executes digital advertising and communication strategies, including website development and maintenance, social media, and other digital formats. This position requires that the candidate work independently without supervision.  

Major Duties & Responsibilities:

  • Assists with developing digital marketing strategies and plans with Head of Marketing.
  • Coordinates and maintains all Digital Marketing projects using the internal tracking processes and reports status to the Head of Marketing.
  • Assist with Marketing Reports as requested by the Head of Marketing.
  • Assists with Events and Sponsorships.
  • Responsible for Social Media posts and updates.
  • Responsible for live posts and social media updates from Events, as needed.
  • Responsible for Website Updates, Quarterly Pricing, Website Promotions and Campaigns.
  • Coordinates maintenance and update of public website.
  • Coordinates webpage development for all company websites.
  • Coordinates new product website development.
  • Collaborates with Event Coordinator on all digital promotions for Events/Sponsorships
  • Works closely with Marketing Specialist on making sure all items coming out of department are brand compliant.
  • Coordinates new Tax Rate changes on websites.
  • Collaborates with Products and Sales team with new/upcoming promotions/campaigns.
  • Outsources to different agencies in our market for online advertising opportunities.
  • Coordinates Marketing E-blasts, as needed.
  • Assists with reporting and Marketing Analytics.
  • Works closely with the Marketing Specialist and Legal Department to get correct T's and C's and Fine Print for all digital promotions.
  • Identities new digital opportunities for marketing company products and services.
  • Monitors competitor websites and social media outlets for competitive analysis.
  • Responsible for supplying and maintaining store digital content.
  • Other Duties as assigned.

Additional Duties & Responsibilities:

  • Must have creative advertising ideas appropriate for product or service
  • Must have excellent organizational skills
  • Excellent interpersonal and social skills in dealing with vendor and advertising agencies
  • Excellent verbal and writing communication skills in English

Key Competencies: 

  • Strong technical acumen.
  • Strong communication skills.
  • Excellent public relation skills
  • Excellent organizational skills.Creative abilities.

Computer Software/Hardware Skills:

Working knowledge of HTML and CSS, Social Media apps, SEM, Google Analytics, CMS, MS Excel (intermediate) MS Word (Advanced), Adobe Photoshop, Adobe Acrobat, Apple Computers, Adobe InDesign

Specific Requirements/Qualifications:

  • Marketing degree or equivalent industry experience preferred
  • 2 years of related experience in a similar Marketing or Sales environment

Education Requirements:

  • Bachelor’s Degree in Marketing, Advertising or Communications

Physical Requirements:

  • Lifting up to 50 Pounds 

Field Construction I Technician

The Field Construction I Technician position requires working alone and unsupervised and therefore this individual must be self-motivated and disciplined.  This position requires job duties outside of the normal Monday through Friday work week of 8:00 to 5:00, including before and after-hours and weekends.  The Field Construction I Technician must have the ability to learn the thorough understanding of the operation of CellularOne cell site equipment and be able to coordinate efforts with other members of the field team.  This position requires construction responsibilities related to site equipment and includes climbing cell towers.  A clean driving record must be maintained.   This position requires actions and behaviors that promote a positive, supportive working environment at all times.   Additional responsibilities include, but are not limited to the following:

  • Maintain and upgrade cell site equipment in an efficient, timely manner
  • Construct and maintain cell site equipment to company standards
  • On-call reporting responsibilities as scheduled by the Construction Manager or Lead person
  • Resolution of customer complaints as they apply to technical issues
  • Work effectively and efficiently with equipment vendors
  • Maintenance of inventories related to switch/cell site equipment
  • Reporting responsibilities as outlined by the Construction Manager and/or Lead person
  • Other duties as required

Education/Experience:

  • Completed High School or GED equivalent
  • Construction or Trade School

Qualifications:

  • Cell tower construction experience/ or related construction experience with concrete, electrical lines or telecommunication poles.
  • Tower climbing

Preferred:

  • Proficient in using lap top and operating Microsoft programs
  • Microwave experience
  • Must be able to work in various climates
  • Must be able to work an on-call schedule
  • Must be able to work in the field for week long outings
  • Strong communication and organizational skills required

Work Schedule/Hours:

Requires flexible work schedule outside the normal Monday through Friday work week, including before and after-hours and weekends. The employee will work most days out of town and over night. May attend meetings, could involve some overtime nights and/or holidays.

Job requires close vision, distance vision, color vision, peripheral vision, depth perception, ability to focus

Work Environment/Conditions

Will be working outside most of the time and in extreme conditions some of the time; which could include extreme cold, extreme heat, heavy rain, hail, snow etc.  Will work in high, precarious places most of the time.  Will work away from home, overnight most of the time. The position requires reaching with hands and arms, climbing and balancing as well as kneeling, stooping, crouching, crawling.  Requires lifting up to 100 pounds.  Lifting or carrying about 20% of the time.  The work environment may be improperly illuminated at times, or awkward and could involve confining spaces.  Requires manual dexterity sufficient to reach/handle items, work with the fingers, and the ability to perceive attributes of objects and materials.