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Farmington Sales Field Representative

The Sales Field Representative position demands honesty and integrity as financial transactions are performed on-site with little direct supervision. The Sales Field Representative must have a thorough understanding of all available phone, tablet, internet devices, and accessory inventory, along with phone plan, plan features, and data plan offerings, in order to provide the customer with the appropriate products and services. Daily, evening and weekend shifts are required and a varied weekly work schedule. As with all positions at CellularOne, the Field Representative must exhibit actions and behaviors that promote a positive, supportive working environment at all times. Additional responsibilities include, but are not limited to the following:

  • Activation of pre-paid, post-paid, renewals, and data plans
  • Weekly and monthly customer follow-up to keep customers current on their bills, and resolve potential concerns.
  • Provide quality customer service to all current and prospective Cellular One customers, which includes:  plan, handset, tablet, data, and feature knowledge
  • Responsible to acquire expertise on all handsets, tablet and phone accessories, as well as phone plans, data plan, and plan features.
  • Meeting or exceeding monthly company sales targets, in adherence to the Policy (Sales Goals – Chargebacks)
  • Ensure correct daily cash balancing and deposits of the Sales Field Representative’s assigned drawer to accurately maintain financial records for the Accounting Department
  • Adhere to an assigned work schedule, while being conscious of minimizing overtime, including clocking in and out via our time keeping system
  • Assist the Cellular One Store Supervisor in performing weekly and monthly inventory counts, in which the Sales Field Representative will be held accountable for all store inventory
  • Assist the Cellular One Store Supervisor in confirming that all marketing collateral is current and up to date.
  • Use the 6 Steps of a Sale & maintain current customer base as well as to attract new customers
  • Other duties as requested by Cellular One Sales Managers
  • The Sales Field Representative must initially fully complete all Cellular One Customer Sales Contracts, with accurate contact information, to include:  correct billing address, correct physical address, with signatures, initials and dates
    • Cellular One Subsidized Sales Contracts must include proof of subsidized qualifications  

Education/Experience

Previous retail Sales or Customer Service experience preferred. Excellent interpersonal and organizational skills required. Computer data entry skills preferred.

Working Conditions/Physical Activity Level/Manual Dexterity

  • Requires lifting up to 10 pounds, stooping and bending, with light physical activity.

Shiprock Sales Field Representative

The Sales Field Representative position demands honesty and integrity as financial transactions are performed on-site with little direct supervision. The Sales Field Representative must have a thorough understanding of all available phone, tablet, internet devices, and accessory inventory, along with phone plan, plan features, and data plan offerings, in order to provide the customer with the appropriate products and services. Daily, evening and weekend shifts are required and a varied weekly work schedule. As with all positions at CellularOne, the Field Representative must exhibit actions and behaviors that promote a positive, supportive working environment at all times. Additional responsibilities include, but are not limited to the following:

  • Activation of pre-paid, post-paid, renewals, and data plans
  • Weekly and monthly customer follow-up to keep customers current on their bills, and resolve potential concerns.
  • Provide quality customer service to all current and prospective Cellular One customers, which includes:  plan, handset, tablet, data, and feature knowledge
  • Responsible to acquire expertise on all handsets, tablet and phone accessories, as well as phone plans, data plan, and plan features.
  • Meeting or exceeding monthly company sales targets, in adherence to the Policy (Sales Goals – Chargebacks)
  • Ensure correct daily cash balancing and deposits of the Sales Field Representative’s assigned drawer to accurately maintain financial records for the Accounting Department
  • Adhere to an assigned work schedule, while being conscious of minimizing overtime, including clocking in and out via our time keeping system
  • Assist the Cellular One Store Supervisor in performing weekly and monthly inventory counts, in which the Sales Field Representative will be held accountable for all store inventory  
  • Assist the Cellular One Store Supervisor in confirming that all marketing collateral is current and up to date.
  • Use the 6 Steps of a Sale & maintain current customer base as well as to attract new customers
  • Other duties as requested by Cellular One Sales Managers
  • The Sales Field Representative must initially fully complete all Cellular One Customer Sales Contracts, with accurate contact information, to include:  correct billing address, correct physical address, with signatures, initials and dates
    • Cellular One Subsidized Sales Contracts must include proof of subsidized qualifications  

Education/Experience

Previous retail Sales or Customer Service experience preferred. Excellent interpersonal and organizational skills required. Computer data entry skills preferred.

Working Conditions/Physical Activity Level/Manual Dexterity

  • Requires lifting up to 10 pounds, stooping and bending, with light physical activity.

Gallup Sales Field Representative

The Sales Field Representative position demands honesty and integrity as financial transactions are performed on-site with little direct supervision. The Sales Field Representative must have a thorough understanding of all available phone, tablet, internet devices, and accessory inventory, along with phone plan, plan features, and data plan offerings, in order to provide the customer with the appropriate products and services. Daily, evening and weekend shifts are required and a varied weekly work schedule. As with all positions at CellularOne, the Field Representative must exhibit actions and behaviors that promote a positive, supportive working environment at all times. Additional responsibilities include, but are not limited to the following:

  • Activation of pre-paid, post-paid, renewals, and data plans
  • Weekly and monthly customer follow-up to keep customers current on their bills, and resolve potential concerns.
  • Provide quality customer service to all current and prospective Cellular One customers, which includes:  plan, handset, tablet, data, and feature knowledge
  • Responsible to acquire expertise on all handsets, tablet and phone accessories, as well as phone plans, data plan, and plan features.
  • Meeting or exceeding monthly company sales targets, in adherence to the Policy (Sales Goals – Chargebacks)
  • Ensure correct daily cash balancing and deposits of the Sales Field Representative’s assigned drawer to accurately maintain financial records for the Accounting Department
  • Adhere to an assigned work schedule, while being conscious of minimizing overtime, including clocking in and out via our time keeping system
  • Assist the Cellular One Store Supervisor in performing weekly and monthly inventory counts, in which the Sales Field Representative will be held accountable for all store inventory
  • Assist the Cellular One Store Supervisor in confirming that all marketing collateral is current and up to date.
  • Use the 6 Steps of a Sale & maintain current customer base as well as to attract new customers
  • Other duties as requested by Cellular One Sales Managers
  • The Sales Field Representative must initially fully complete all Cellular One Customer Sales Contracts, with accurate contact information, to include:  correct billing address, correct physical address, with signatures, initials and dates
    • Cellular One Subsidized Sales Contracts must include proof of subsidized qualifications

Education/Experience

Previous retail Sales or Customer Service experience preferred. Excellent interpersonal and organizational skills required. Computer data entry skills preferred.

Working Conditions/Physical Activity Level/Manual Dexterity

  • Requires lifting up to 10 pounds, stooping and bending, with light physical activity.

Network Data Technician

The Network Data Technician position requires an advance understanding and knowledge of Windows2003 Server, Linux, DNS, DHCP, IIS and AAA.  Know how to configure servers, computer, laptops, 3rd party software, and network connections and how troubleshoot basic server / computer hardware, operating system, software, network and computer peripheral problems and issues.

The network data technician will support network operations and maintenance on a variety of network platforms including but not limited to wireless setup and technical support, will help support servers, e-mail, network (routers, switches and firewalls) point to point data microwave and some workstation. The position will require travel, overnight stays and overtime.

Requirements:

  • 5 years minimum administering and troubleshooting networks, servers, routers, switches, firewalls, DCHP and DNS.
  • Effective oral and written communication skills; must be able to communicate effectively to all levels management in an organization. Ability to work independently and effectively cooperatively with others. Supports and helps team members to meet goals. Ability to set clear goals/direction and gather the necessary support from team members to ensure that these goals are met/followed
  • Must demonstrate ability to perform and respond well in crisis situations
  • Travel required
  • Programming and calibrating equipment.
  • Current Driver’s License
  • Evening and On-Call phone support, onsite support as needed.
  • Other duties as required.
  • Customer Service Skills

Required:

  • Must possess in depth knowledge of the Microsoft Windows XP/Vista/7
  • Windows 2003 Server, IIS 5, IIS 6
  • Previous computer Administration and troubleshooting experience required
  • Excellent interpersonal and organizational skills
  • Current Arizona Driver’s license
  • VLAN protocols and functions; TCP/IP, Ethernet, TDM, MST
  • Juniper Firewall, Junos Firewall Management
  • Cisco routers and switch configuration 6500 series
  • Wireshark traces
  • L2/L3 Design and Assignments

Preferred:

  • Firewall knowledge and experience
  • UNIX knowledge and experience
  • Microwave knowledge and experience (WiMax 3.65 and 900mhz ptmp)
  • Ericsson minilink and Long Haul Microwave
  • Ceragon licensed and Unlicensed Microwave
  • Orthogonal Microwave

Education/Experience:

5+ years supporting a server environment of at least 10 servers 
Degree Preferred (Associates)
 

 

Compliance Clerk

The Compliance clerk position requires computer literacy, including customer billing software, and spreadsheet competency. This job frequently involves multiple task management and works as a team with other compliance personnel. This position must adhere to the strictest confidentiality protocol. As with all Cellular One positions, this position requires actions and behaviors that promote a positive and supportive working environment at all times. Additional responsibilities include, but are not limited to the following:

  • Learning the compliance rules.  Liaise with other departments to understand technical developments, marketing and advertising campaigns, sales activity and customer service concerns as they relate to and affect compliance.
  • Reconciling and processing all Lifeline contracts and plan changes done at all locations, with Lifeline rules in mind.
  • QC contracts for completeness, signatures, physical and billing address, birth dates, social security numbers, etc.
  • Address scrubbing and validation, name scrubbing within CostGuard.
  • Scan and index contracts or other forms into Fortis.
  • Communicate clearly and timely with District Supervisors regarding potential issues with sales personnel (missing or incorrect information).
  • Review Lifeline customer base for duplicate accounts and multiple services at one address.
  • Monitor or manage receipt of required forms and reporting.

Suspend, Un-suspend and/or disconnect Lifeline customers in CostGuard, maintaining documentation, and calculating refunds of disconnected accounts as applicable.n Assist in creating, documenting, and reconciling customer listings at EOM and other periods as applicable. Assist with recertification requirements.  This will include, but not limited to, QC’ing, tracking, address scrubbing, researching, and etc.

Other duties and reporting as assigned by the Compliance Manager or Legal Director.

Education/Experience

Data entry skills required.  Intermediate knowledge of Excel preferred.  Good interpersonal, verbal and written communication skills required.  An overall understanding of the VisionOne/ FreedomFone Program is preferred but not required.  Some light lifting up to 25 lbs. is required.

Store Supervisor-Show Low

The Store Supervisor monitors the performance of the Sales Agents to ensure adherence to our Sales Performance Standard, and company policies and procedures.  Additional responsibilities include, but are not limited to, the following:

  • Supervision of all Sales Agents
  • Monitor and manage daily sales activity with daily contact with the D.M.’s
  • Ensure efficient and timely processing of all paperwork, deposits or intradepartmental reporting functions
  • Handle all customer escalations in a positive manner
  • Perform weekly and monthly inventory counts being held accountable for any missing items. 
  • Perform daily, weekly and monthly store checks using the Weekly Store Checklist provided
  • Reporting on Weekly Checklist as outlined by the District Manager
    • Providing Weekly Checklist paperwork to District Manager including: Safeguarding of company funds, Inventory Counts and Control, Personnel issues, Contract issues & CostGuard, RedKnee, ADP issues, Scheduling, tardiness and PLT paperwork
    • Confirms all marketing collateral is current and up to date. Responsible for all collateral and marketing materials in the store, so they are current and in good appearance
    • Store Supervisors are required to complete Checklist weekly
    • Store Supervisors are required to complete One on One’s weekly
  • Use the 6 Steps of a Sale & maintain current customer base as well as to attract new customers
  • Requires some travel from designated location to other locations
  • Sales agent training on all processes and procedures, including cash balancing, forced balancing, and money counting
  • ADP monitoring and submission, including
    • Monitoring on daily and weekly time keeping inputs
    • Submission by Store Supervisors on schedules, PLT and OT to District Manager
    • View ADP and reports prior to payroll cutoff
    • Responsible to reach out to any Chamber of Commerce in their areas and act as the liaison between the Chamber and Cellular One
  • Responsible for all Sponsorship’s in their area by recommending and facilitating the events in their markets 
  • Additional responsibilities as outlined by the D.M. or Manager of Retail Sales

Education/Experience

1 year of CellularOne Sales experience preferred.   Retail, Clerical/Office Management skills required.  Retail Sales experience required.  Excellent interpersonal and organizational skills required.  This position requires basic computer skills.

Work Scheduled Hours

This position may require overtime and weekend activities.