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Payment Audit Analyst

The Payment Audit Analyst requires computer literacy specifically experience with databases, customer billing software, Excel, effective written communications and 10-key competency. This job involves multiple task management. This position must adhere to the strictest confidentiality protocol. As with all Cellular One positions, this position requires actions and behaviors that promote a positive and supportive working environment at all times. 

Principle Accountabilities:

1.     Processes and reconcile all daily POS transactions for all sales locations

2.     Daily reconciliation of Loomis vault drops

3.     Daily reconciliation of all bank transactions including Cash, Credit, ATM, ACH, Bank fees, chargebacks and NSF checks

4.     Identifies daily critical over/shorts related to cash and credit deposits

5.     Audits sales transactions to find and correct mistakes if applicable

6.     Communicates clearly and in a timely manner with Sales Supervisors, District Sales Managers and Care Supervisors regarding outstanding discrepancies/questions/issues with daily sales

  1. Processes daily payment batch uploads to billing system including OSG, LockBox and ACH payments
  2. Posts daily mail payments to customer accounts and scans checks to ITMS for depositing
  3. Performs daily reconciliation and audit of all Redknee (prepaid) transactions for accurate month-end reporting
  4. Performs daily reconciliation and audit of all EPay Vouchers Sales
  5. Reconciles weekly PaySpot invoice.
  6. Prepares accurate month-end reporting by 4th day of the following month
  7. Store Profitability monthly reporting including key metrics for Sales analysis
  8. Ad-hoc financial reporting as requested or as necessary
  9. Provides support/backup to Finance Database Developer/Administrator Manager.
  10. Special projects as assigned by the Finance Database Developer/Administrator Manager.

Desired Qualifications:

  1. Must have experience with databases, FileMaker Pro database preferred.
  2. Advanced skills in Excel (i.e., pivot tables, vlookup, etc)
  3. Reporting capabilities utilizing Tableau front-end interface
  4. SQL experience
  5. General knowledge of basic accounting principles
  6. 5+ years of experience in related field
  7. Ability to work overtime including weekends and holidays as dictated by month-end reporting deadlines

Key Competencies:

  1. High attention to detail and accuracy
  2. Ability to work with employees at all levels of the organization
  3. Plan and accomplish goals within deadlines
  4. Strong verbal & written communication skills
  5. Judgment and problem-solving skills
  6. Ability to manage multiple projects and deadlines
  7. Stress tolerance
  8. Confidentiality

Sales Field Representative

The Sales Field Representative position demands honesty and integrity as financial transactions are performed on-site with little direct supervision. The Sales Field Representative must have a thorough understanding of all available phone, tablet, internet devices, and accessory inventory, along with phone plan, plan features, and data plan offerings, in order to provide the customer with the appropriate products and services. Daily, evening and weekend shifts are required and a varied weekly work schedule. As with all positions at CellularOne, the Field Representative must exhibit actions and behaviors that promote a positive, supportive working environment at all times. Additional responsibilities include, but are not limited to the following:

  • Activation of pre-paid, post-paid, renewals, and data plans
  • Weekly and monthly customer follow-up to keep customers current on their bills, and resolve potential concerns.
  • Provide quality customer service to all current and prospective Cellular One customers, which includes:  plan, handset, tablet, data, and feature knowledge
  • Responsible to acquire expertise on all handsets, tablet and phone accessories, as well as phone plans, data plan, and plan features.
  • Meeting or exceeding monthly company sales targets, in adherence to the Policy (Sales Goals – Chargebacks)
  • Ensure correct daily cash balancing and deposits of the Sales Field Representative’s assigned drawer to accurately maintain financial records for the Accounting Department
  • Adhere to an assigned work schedule, while being conscious of minimizing overtime, including clocking in and out via our time keeping system
  • Assist the Cellular One Store Supervisor in performing weekly and monthly inventory counts, in which the Sales Field Representative will be held accountable for all store inventory
  • Assist the Cellular One Store Supervisor in confirming that all marketing collateral is current and up to date.
  • Use the 6 Steps of a Sale & maintain current customer base as well as to attract new customers
  • Other duties as requested by Cellular One Sales Managers
  • The Sales Field Representative must initially fully complete all Cellular One Customer Sales Contracts, with accurate contact information, to include:  correct billing address, correct physical address, with signatures, initials and dates
    • Cellular One Subsidized Sales Contracts must include proof of subsidized qualifications

Education/Experience

Previous retail Sales or Customer Service experience preferred. Excellent interpersonal and organizational skills required. Computer data entry skills preferred.

Working Conditions/Physical Activity Level/Manual Dexterity

  • Requires lifting up to 10 pounds, stooping and bending, with light physical activity.

Field Construction I Technician

The Field Construction I Technician position requires working with a field construction technician team and/or working alone and unsupervised and therefore this individual must be self-motivated and disciplined. 

The Field Construction I Technician must have the ability to learn the basic understanding of the construction and operation of a cell site and cell site equipment and must be able to coordinate efforts related to the construction and operation of cell site and cell site equipment with other members of the field team. 

The Field Construction I Technician position requires job duties outside of the normal Monday through Friday work week of 8:00 to 5:00, including before and after-hours, night work, weekends, holidays and most days out of town and overnight.

The Field Construction I Technician position includes climbing various types of towers, working on roof tops and in confined spaces. 

The Field Construction I Technician position requires working outside most of the time and in extreme conditions, which could include extreme cold, extreme heat, heavy rain, hail, snow etc.  The position requires reaching with hands and arms, climbing and balancing as well as kneeling, stooping, crouching, crawling. The position requires lifting up to 100 pounds and/or carrying material about 20% of the time.  The position requires manual dexterity sufficient to reach/handle items and work with the fingers. The work environment may be improperly illuminated at times and also requires close vision, distance vision, color vision, peripheral vision, depth perception, ability to focus. 

This position requires actions and behaviors that promote a positive, supportive working environment at all times.  

Education/Experience:

  • Completed High School or GED equivalent.

Qualifications:

  • Must have a good driving record
  • Must be able to work in various climates
  • Must be able to work in the field for week long outings
  • Must be able to work an on-call schedule
  • Must be physically and mentally able to climb various types of towers
  • Must have strong communication and organizational skills

Preferred

  • General construction experience
  • Heavy equipment operation experience
  • Proficient in using lap top and operating Microsoft programs

I have received a copy of my job description.  I understand the responsibilities required to successfully perform the duties of this position.

Data Technician

Job Description Summary:  The Customer Service Representative (CSR) position serves customers by providing billing, product and service information; resolving product and service problems. The goal of this position is to maintain and secure updated customer proprietary information; retain the customer base by providing superior customer service and resolving services issues in a timely manner; and to grow the customer base by offering additional products and services. The CSR must have thorough knowledge of the customer management systems (Cost Guard and Redknee), and the products and services offered by Cellular One in order to provide the customer with the appropriate solutions. This position has performance metrics that are measured and linked to the overall departmental targets established by Senior Management. The Call Center is a fast-paced environment with many agents assigned to confined areas. The ability to stay focused and filter out distractions is essential. A varied work schedule, including evenings and weekends is required.  As with all positions at Cellular One, the CSR must exhibit actions and behaviors that promote a positive, supportive working environment at all times. Additional responsibilities include, but are not limited to the following:

Major Duties & Responsibilities:

·       Provide Technical Support to customers for all Cellular One products and services.

·       Resolve and track Trouble Tickets as submitted by the Sales field and Care agents.

·       Answer inbound customer call inquiries from all queues as needed.

·       Accurately verify customer identification using CPNI process

·       Update customers records; validating billing address and current contact information

·       Review account for alerts and/or notes that need to be communicated to customer

·       Determine account status for service interruption or service redirect

·       Complete transaction or customer inquiry in a timely manner

·       Ensure accuracy of payments; repeating and verifying credit card charge to be posted

·       Review for account accuracy unusual charges or billing anomalies; notify customer if there are any charges in addition to their billing plan

·       Build rapport with customer by responding empathetically to customer’s issues or concerns; offer appropriate solutions to achieve first call resolution whenever possible; escalating to Supervisory staff when additional assistance is needed

·       Complete accurate and thorough journals notes on account

·       Correctly code all calls for accurate reporting on call reasons

·       Thoroughly complete trouble tickets as needed to report and track service issues using trouble ticket template

·       Participate in outbound call efforts as directed for treatment and lifecycle management

Additional Duties & Responsibilities:

·       Seek opportunities to upsell customers on additional products or services to enhance the customer experience; this includes offering savings to the customer by suggesting plan changes and/or plan consolidation

·       Notify customers of pending service interruption due to unpaid bill status; offer payment arrangements or other products when applicable

·       Recommend potential products or services to management as it relates to customer feedback and customer needs

·       Contributes to the team effort as it relates to established Call Center performance targets

Key Competencies: 

·       Professional Phone Skills, Listening Skills, Conflict Resolution Skills, CRM and Billing System Knowledge, Product and Services Knowledge, Documentation Skills, Quality and Accuracy Focus, Problem Solving, Industry Knowledge, Ability to Multi-task, Team Player

Computer Software/Hardware Skills:

·       Typing and Data Entry Skills required

Specific Requirements/Qualifications:

Education/Experience Requirements:

  • Minimum GED required
  • Previous Customer Service experience preferred
  • Must possess strong Interpersonal communication skills

Physical Requirements:

·       Lifting up to 50 Pounds

Level I Requirements:

No previous Customer Service experience or less than 12 months of Call Center experience

 
 
 

Level II Requirements:

CSR 12-24 months; Tier 1 device troubleshooting; can serve as mentor/trainer to new CSR’s; consistent performance metrics at 3.0 or better throughout 12 month review period 

 
 
 

Level III Requirements:

CSR with >24 months experience; Tier 1 & 2 troubleshooting skills; Can offer Lead/Supervisor level support; consistent performance metrics achievement of 3.4 or better throughout 12 month review period

 
 
 

 

Controller

The controller position is accountable for the accounting operations of the company, to include the production of regularly scheduled and ad hoc financial reports, maintenance of an adequate system of accounting records and a comprehensive set of controls and budgets designed to mitigate risk, enhance the accuracy of the company's reported financial results, and ensure that reported results comply with generally accepted accounting principles.

Principal Accountabilities

  •      Coordinate the provision of information to external auditors for the annual audit.
  •      Ensure that payables are paid in a timely manner.
  •      Ensure that receivables are collected promptly.
  •      Ensure that all reasonable discounts are taken on accounts payable.
  •      Provide for a system of management cost reports.
  •      Ensure that daily bank reconciliations are completed.
  •      Issue timely and complete financial statements.
  •      Recommend benchmarks against which to measure the performance of company operations.
  •      Calculate and issue financial and operating metrics.
  •      Maintain an orderly accounting filing system.
  •      Maintain the chart of accounts.
  •      Manage outsourced functions.
  •      Oversee the operations of the accounting department, including the design of an organizational structure adequate for   achieving the department's goals and objectives.
  •      Manage the production of the annual budget and forecasts.
  •      Calculate variances from the budget and report significant issues to management.
  •      Ensure that required debt payments are made on a timely basis.
  •      Monitor debt levels and compliance with debt covenants.
  •      Comply with local, state, and federal government reporting requirements and tax filings.
  •      Process payroll in a timely manner.
  •      Provide financial analyses as needed, in particular for capital investments, pricing decisions, and contract negotiations.
  •      Maintain a system of controls over accounting transactions.
  •      Maintain a documented system of accounting policies and procedures.

Desired Qualifications: The controller candidate should have a Bachelor's degree in accounting, finance or business administration, 10+ years of progressively responsible experience with a major company or division of a large corporation, CPA or CMA designation.

Supervises: 5 full time staff

Retail Sales Representative - 1 Stop Mail and More

Job Description Summary:  The Retail Sales Representative objective is to sell all products offered by Cellular One 1 Stop Mail and More so that the revenue targets will be achieved by the company.  The Retail Sales Representative must ensure that all the merchandise is current, clean and saleable, by making regular inspections.  The Retail Sales Representative must have a thorough understanding of all available sales offerings in order to provide the customer with the appropriate solution at point of sale.  A varied work schedule, including evenings and weekends for special community events, along with minimal business travel is required.  As with all positions at Cellular One, the Retail Sales Representative must exhibit actions and behaviors that promote a positive, supportive working environment at all times. Additional responsibilities include, but are not limited to the following:


Major Duties & Responsibilities:
• Meeting or exceeding monthly company revenue targets
• Provide quality customer service by greeting and assisting customers, and responding to customer inquiries and complaints
• Acquire expertise on all products offered by 1 Stop Mail and More
• Assist the Store Supervisor with assign specific duties
• Engage in inventory, cleaning of store location and ordering of supplies
• Confer with Store Supervisor to develop methods to increase sales, expand markets and promote business
• Ensure correct daily cash balancing and deposit of the assigned drawer to accurately maintain financial records for the Accounting Department
• Adhere to assigned work schedule, while being conscious of overtime, this includes clocking in and out via our time keeping system
• Develops community interaction through business groups, community events, Chamber of Commerce meetings and events, business seminars and other community activities
• Adheres to all company policies, procedures and business ethics codes

Additional Duties & Responsibilities:
• Attend quarterly sales training
• Complete Mindflash as required with 90% pass rate
• Complete store sales sheet and make sure that all data is correct for accurate commission payout
• Prepare inventory returns and transfers
• Report inventory discrepancies to Store Supervisor
• Adhere to cash handling policy and assure adherence to written policy
• Report on adequate marketing and advertising for the store location
• Identify current and future trends  that appeal to consumers
• Ensure merchandise is clean and ready to be displayed
• Monitor local competitors
• Initiating changes to improve the business

Key Competencies: 
• Handling of customer issues
• Time management skills
• Decision making skills
• Verbal communication skills
• Commercial awareness

Computer Software/Hardware Skills:
MS Office:  MS Outlook (basic)
Specific Requirements/Qualifications:
• Previous retail sales and outside sales experience preferred. Excellent interpersonal and organizational skills required. Computer data entry skills preferred.

Education Requirements:
• High School or Equivalency Diploma.

Physical Requirements:
• Lifting up to 30 Pounds

Level I Requirements: Excellent interpersonal and verbal/written communication skills. High School or Equivalency Diploma.  Basic Competency with Microsoft Office Outlook.

Level II Requirements: Excellent interpersonal and verbal/written communications skills.  Previous experience in Retail/Outside/Direct and or Indirect Sales.  Basic skills with Microsoft Office, Outlook, and Word. Continually exceed 90% of sales metrics.

Level III Requirements: Excellent interpersonal and verbal/written communications skills.  Two plus years previous experience in Retail/Outside/Direct and or Indirect Sales.  Intermediate skills with Microsoft Office, Outlook, and Word.  Continually exceed 100% of sales metrics.