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Sales Field Representative

The Sales Field Representative position demands honesty and integrity as financial transactions are performed on-site with little direct supervision. The Sales Field Representative must have a thorough understanding of all available phone, tablet, internet devices, and accessory inventory, along with phone plan, plan features, and data plan offerings, in order to provide the customer with the appropriate products and services. Daily, evening and weekend shifts are required and a varied weekly work schedule. As with all positions at CellularOne, the Field Representative must exhibit actions and behaviors that promote a positive, supportive working environment at all times. Additional responsibilities include, but are not limited to the following:

  • Activation of pre-paid, post-paid, renewals, and data plans
  • Weekly and monthly customer follow-up to keep customers current on their bills, and resolve potential concerns.
  • Provide quality customer service to all current and prospective Cellular One customers, which includes:  plan, handset, tablet, data, and feature knowledge
  • Responsible to acquire expertise on all handsets, tablet and phone accessories, as well as phone plans, data plan, and plan features.
  • Meeting or exceeding monthly company sales targets, in adherence to the Policy (Sales Goals – Chargebacks)
  • Ensure correct daily cash balancing and deposits of the Sales Field Representative’s assigned drawer to accurately maintain financial records for the Accounting Department
  • Adhere to an assigned work schedule, while being conscious of minimizing overtime, including clocking in and out via our time keeping system
  • Assist the Cellular One Store Supervisor in performing weekly and monthly inventory counts, in which the Sales Field Representative will be held accountable for all store inventory
  • Assist the Cellular One Store Supervisor in confirming that all marketing collateral is current and up to date.
  • Use the 6 Steps of a Sale & maintain current customer base as well as to attract new customers
  • Other duties as requested by Cellular One Sales Managers
  • The Sales Field Representative must initially fully complete all Cellular One Customer Sales Contracts, with accurate contact information, to include:  correct billing address, correct physical address, with signatures, initials and dates
    • Cellular One Subsidized Sales Contracts must include proof of subsidized qualifications

Education/Experience

Previous retail Sales or Customer Service experience preferred. Excellent interpersonal and organizational skills required. Computer data entry skills preferred.

Working Conditions/Physical Activity Level/Manual Dexterity

  • Requires lifting up to 10 pounds, stooping and bending, with light physical activity.

Executive Assistant/Dispatcher - Sunstate

The dispatcher for Sunstate will report to the Director of Technical Operations and Executive Assistant of Sunstate.  The Dispatcher will be expected to provide high-level customer support, administrative support, service ticket & project Coordination support to the Director and Team, by taking incoming calls from customers, assigning support tickets to technical team, making sure technical issues are being resolved within a timely manner and within Sunstate’s SLA’s. Preparing reports and presentations, reviewing email and regular mail, receiving visitors, arranging conference calls and scheduling meetings.  This includes fulfilling a key role by assisting in the overall coordination and support of all Technical personnel with clerical, accounting, administrative, reporting, and tracking needs.  The position demands excellent organizational, interpersonal, multiple tasking, budgetary responsibilities, project coordination and computer skills.  The Dispatcher must interface effectively with internal company departments, as well as outside companies/vendors.  With this role, effective decision making skills will be required, in order to support the Director, and the Technical team.  This position requires actions and behaviors that promote a positive, supportive working environment at all times. Responsibilities include but are not limited to the following:

  • The position will require meticulous attention to detail, Exceptional Business/Corporate Writing skills, have a sense of urgency, and be responsible for the safe guarding of highly confidential information and material.
  • The Dispatcher will assist in the organization and management of the Director’s schedule, which will require creativity, flexibility and impromptu planning ahead as changes arise.
  • This will include preparation of correspondence, memos, charts, tables, graphs, etc. as needed.
  • In the Director’s absence, the Dispatcher will take the initiative of planning, organizing and executing special projects and assignments to broaden the scope of regular areas of responsibilities, and be creative in the expansion of the position of Dispatcher.

This role requires the individual to be capable of multi-tasking and handling diverse projects in a fast paced environment. Being personable, outgoing, and having the ability to interact and communicate with individuals at all levels of the organization, as well as the public is a must.  Additional responsibilities include, but are not limited to the following:

  • Answer all incoming calls, serve as a point of contact for clients (existing and new), Create tickets for calls and assign those tickets.
  • Be a go between for customers and Sunstate’s Technical Team.
  • Learn Sunstate’s management software “ConnectWise Manage and Automate” and other company applications like Confluence, ScreenConnect, Nilear, Smileback, Bright Gauge.
  • Create daily schedule for technical team, which includes on-call schedule
  • Work with the Director to set appointments, create job postings and schedule interviews, take notes in meetings and other clerical duties

·       Contribute to the project plan and preparation of checklists

·       Support the Director in liaising with Partners/Vendors, Consultants, etc.

  • Responsible for responding to the Finance Department’s PaperSave Invoicing system requirements
  • Budget upkeep & coordination.
  • Prepares Board Report presentations by compiling data; developing presentation formats and materials
  • Maintains Directors appointment schedule by planning and scheduling meetings, conferences, teleconferences and travel.
  • Maintains customer confidence and protects operations by keeping information confidential.
  • Prepares reports by collecting and analyzing information.
  • Maintains office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; evaluating new office products; troubleshooting malfunctions; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques.
  • Create and maintain project status spreadsheets.
  • Tracking outstanding PO’s and back orders.
  • Keep budgets for Technical.
  • Help with new fiscal year budgets.
  • Meeting with vendors as needed.
  • Maintain P & L for Technical business
  • Weekly/Monthly reports
  • Attend Project Status Report Meetings take notes and action items and assign accordingly
  • Administrative duties as outlined by the Director, Executive Assistant and CEO.
  • Book flights and hotels as needed
  • Prepare presentations in PowerPoint for department and company meetings
  • Schedule meeting rooms as needed
  • Collect all Technical expense and credit card reports, code purchases and report to Executive Assistant
  • Be there to help other team members
  • Other duties as assigned.

Education

  • High School diploma or GED required
  • Associates or Bachelor degree preferred

Experience

  • 1-2 years in a significant administrative assistant role
  • 2-3 years bookkeeping and or dispatching

Skills

  • Connectwise, Labtech, Brightgauge and other applicable MSP’s related software
  • Advanced Excel abilities; Prepare spreadsheets and databases, develop formulas, pivot tables, linking worksheets, trouble shoot functions
  • Excellent MS Office abilities; Word, Access, PowerPoint,
  • Strong universal computer skills; Ability to work in a variety of applications to pull data and produce reports
  • Strong organizational skills; time management, task prioritization and tracking
  • Professional communication and interpersonal skills; ability to write clearly and interact within the department and with vendors

Field Engineer III

This position is responsible for the proper operation of a large group of Network elements. Duties in support of interdepartmental objectives, to include preventative and remedial maintenance, installation, optimization, building and ground upkeep, and integration of network hardware and interconnect facilities. This activity requires ability to troubleshoot site problems using specifications, drawings, plans, schematics, manuals, and tech support help lines. Position requires working alone and unsupervised and there for this individual must be self-motivated/disciplined. Job duties are outside of the normal Monday through Friday work week of 8:00 a.m. to 5:00 p.m., including before and after-hours, weekends, and holidays. Field Engineer III must have a thorough understanding of the operation of CellularOne cell site equipment and be able to coordinate efforts with other members of the field team. This position requires installation responsibilities related to the site equipment. A clean driving record and a valid driver’s license are required and must be maintained to comply with company insurance policy. This position requires actions and behaviors that promote a positive, supportive working environment at all times. Additional responsibilities include, but are not limited to the following:

  • Install, maintain, and upgrade cell site, microwave, DC power systems, and all other assigned equipment in an efficient and timely manner and to company standards
  • Maintain assigned Company Vehicle as required. To include Lube, Oil, and Filter, and any other issues.
  • Must have a working knowledge of TCP/IP, LAN/WAN, and Network Protocols   
  • Basic working knowledge of generators
  • Plan and facilitate in disaster recovery efforts of the network
  • Performance of basic drive tests at cell sites to include call quality and handoffs
  • Call test new installation from each radio/carrier per sector
  • Deploys to sites as needed for troubleshooting and network restoral activities
  • Investigate and report back to engineering any call quality and handoff issues on the network
  • Preform on-call duties as scheduled by the Field Operations Manager or Lead Field Engineer as follows:

-        Be ready to respond to any outage as necessary

-        Must be in CellularOne coverage area

-        Must be void of impaired substances 

  • Create trouble tickets with vendors as needed to resolve network issues
  • Resolution of customer complaints as they apply to technical issues
  • Work effectively and efficiently with equipment vendors
  • Compete daily job assignments as outlined by the Field Operations Manager or Lead Field Tech Engineer
  • Keep records up to date using trouble ticket and preventive maintenance systems
  • Keep Inventory of sites and assigned warehouses up to date and use the inventory system to properly move equipment to and from sites
  • Ability to lead technical project involving a larger team
  • Ability to provide instruction and training (mentor) others on cell site equipment, maintenance procedures, and processes
  • Repair and replacement of waveguide and IF lines. To include changing out connectors and lines. Using test equipment to sweep and troubleshoot with available test gear.
  • Respond to power outages and hook up portable generators to keep up network reliability
  • Fill in as Lead Field Engineer when requested. Which includes Supervisor on call and other duties of the Lead Field Engineer as requested
  • Other duties as required or assigned

Education/Experience:

  • Two to four year electronics degree or electronics certification from an accredited school or military equivalent. Three to five years verifiable experience with wireless carrier.

Qualifications:

  • Four years preferred verifiable experience with wireless carrier
  • Proficient computer and software knowledge (i.e. Microsoft Office Suite, Email, ect)
  • Certification in Cellular Base Station (BTS) Equipment
  • Advanced level of understanding of telecommunications systems
  • Proficient use of electronic test equipment for cellular communications (i.e. Multi-meter, T-1 test equipment, Ethernet test equipment, wave guide test equipment, ect)
  • Advanced understanding of microwave systems, trouble shooting
  • Strong communication and organizational skills required
  • Advanced understanding of AC and DC power systems installation and trouble shooting
  • Understanding of fiber optics
  • Advanced knowledge of microwave and data backhaul

Preferred:

  • Cellular tower climbing is a plus but is not required

Work Schedule/Hours:

  • Job requires flexible work schedule outside the normal Monday through Friday work week, including before and after-hours, weekends and holidays.
  • May attend meetings, which could involve some overtime, nights, and/or holidays
  • Must be able to work an on-call schedule                                                                                            

Work Environment/Conditions:

Employee will be working outside in wet humid and extreme cold and/or extreme hot conditions occasionally. Employee will work in high, precarious places occasionally. Position requires reaching with hands and arms, climbing or balance and kneeling, stooping, crouching, and crawling. Outdoors exposed to changing weather conditions (rain, snow, wind, etc.). Employee is required to lifting up to 100 pounds. Lifting or carrying about 20% of the time. Some of the work day will be in improperly illuminated or awkward and confining spaces. Job requires moderate physical activity somewhat strenuous of a primarily product/technical nature. Job requires manual dexterity sufficient to reach/handle items, works with the fingers, and perceives attributes of objects and materials. Job requires close vision, distance vision, color vision, peripheral vision, depth perception, and ability to focus