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CellularOne is not only the company Leading the Cellular Evolution, it is also a great place to work!

We offer an extremely competitive and comprehensive benefits package, with a very generous 90/10 Health Insurance Plan, to include Medical, Dental, Vision, Company Paid Life Insurance, a 401K Plan with Company Matching, Personal Leave Time, Paid Holidays, an Optional (Employee Paid) Short Term & Long Term Disability Plan, along with a great environment for growth, training and advancement.

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CellularOne

1500 South Mountain Road
Show Low, AZ 85901

Tel:

1-866-278-4802

Fax:

928-532-2584

Email:

HumanResources@cellularoneaz.com

Field Sales Representative – Naked Mobile Farmington

Job Description Summary: 

The Retail Sales Representative objective is to sell all products offered by Cellular One so that the targets will be achieved by the company.  The Retail Sales Representative assist the Store Supervisor to ensure that all the merchandise is current, clean and saleable, by making regular inspections.  The Retail Sales Representative must have a thorough understanding of all available Commercial Sales offerings in order to provide the customer with the appropriate solution at point of sale.  A varied work schedule, including evenings and weekends for special community events, along with minimal business travel is required.  As with all positions at Cellular One, the Retail Sales Representative must exhibit actions and behaviors that promote a positive, supportive working environment at all times. Additional responsibilities include, but are not limited to the following:

Major Duties & Responsibilities:

  •    Meeting or exceeding monthly company sales targets
  •    Provide quality customer service by greeting and assisting customers, and responding to  customer inquiries  and complaints
  •    Acquire expertise on all handsets, tablets and phone accessories
  •    Acquire expertise on all plans, data plans and plan features
  •    Assist the Store Supervisor with assign specific duties
  •    Engage in inventory, cleaning of store location and ordering of supplies
  •    Confer with Store Supervisor to develop methods to increase sales, expand markets and promote business
  •    Build and develop overall store team
  •    Maintains store appearance
  •    Ensure correct daily cash balancing and deposit of the assigned drawer to accurately maintain financial records for the Accounting Department
  •    Adhere to assigned work schedule, while being conscious of overtime, this includes clocking in and out via our time keeping system
  •   The Retail Sales Representative must initially fully complete all Cellular One customer sales contracts, with accurate contact information.
  •   Develops community interaction through business groups, community events, Chamber of Commerce meetings and events, business seminars and  other community activities
  •  Adheres to all company policies, procedures and business ethics codes

 

Additional Duties & Responsibilities:

  •   Attend quarterly sales training
  •   Complete Mindflash as required with 90% pass rate
  •   Assist in preparation of Loomis pickup each week
  •   Fulfil all HPC through eSecuritel (HITS)
  •   Complete store activation sheet and make sure that all data is correct for accurate commission payout
  •   Review and work all open follow ups
  •   Offsite events for Freedomfone and/or Vision One accounts
  •   Assist in preparing inventory returns and transfers
  •   Report inventory discrepancies to Store Supervisor
  •   Adhere to cash handling policy and assure adherence to written policy
  •   Report on adequate marketing and advertising for the store location
  •   Identify current and future trends  that appeal to consumers
  •   Ensure merchandise is clean and ready to be displayed
  •   Monitor local competitors
  •   Initiating changes to improve the business

 

Key Competencies: 

  •     Handling of customer issues
  •     Time management skills
  •     Decision making skills
  •     Verbal communication skills
  •     Commercial awareness

 

Computer Software/Hardware Skills:

MS Office:  MS Outlook (basic)

Specific Requirements/Qualifications:

  • Previous retail sales and outside sales experience preferred. Excellent interpersonal and organizational skills required. Computer data entry skills preferred.

 

Education Requirements:

  • High School or Equivalency Diploma.

 

Physical Requirements:

  •    Lifting up to 30 Pounds

 

Field Sales Representative – Window Rock

Job Description Summary: 

The Retail Sales Representative objective is to sell all products offered by Cellular One so that the targets will be achieved by the company.  The Retail Sales Representative assist the Store Supervisor to ensure that all the merchandise is current, clean and saleable, by making regular inspections.  The Retail Sales Representative must have a thorough understanding of all available Commercial Sales offerings in order to provide the customer with the appropriate solution at point of sale.  A varied work schedule, including evenings and weekends for special community events, along with minimal business travel is required.  As with all positions at Cellular One, the Retail Sales Representative must exhibit actions and behaviors that promote a positive, supportive working environment at all times. Additional responsibilities include, but are not limited to the following:

Major Duties & Responsibilities:

  •    Meeting or exceeding monthly company sales targets
  •    Provide quality customer service by greeting and assisting customers, and responding to  customer inquiries  and complaints
  •    Acquire expertise on all handsets, tablets and phone accessories
  •    Acquire expertise on all plans, data plans and plan features
  •    Assist the Store Supervisor with assign specific duties
  •    Engage in inventory, cleaning of store location and ordering of supplies
  •    Confer with Store Supervisor to develop methods to increase sales, expand markets and promote business
  •    Build and develop overall store team
  •    Maintains store appearance
  •    Ensure correct daily cash balancing and deposit of the assigned drawer to accurately maintain financial records for the Accounting Department
  •    Adhere to assigned work schedule, while being conscious of overtime, this includes clocking in and out via our time keeping system
  •   The Retail Sales Representative must initially fully complete all Cellular One customer sales contracts, with accurate contact information.
  •   Develops community interaction through business groups, community events, Chamber of Commerce meetings and events, business seminars and  other community activities
  •  Adheres to all company policies, procedures and business ethics codes

 

Additional Duties & Responsibilities:

  •   Attend quarterly sales training
  •   Complete Mindflash as required with 90% pass rate
  •   Assist in preparation of Loomis pickup each week
  •   Fulfil all HPC through eSecuritel (HITS)
  •   Complete store activation sheet and make sure that all data is correct for accurate commission payout
  •   Review and work all open follow ups
  •   Offsite events for Freedomfone and/or Vision One accounts
  •   Assist in preparing inventory returns and transfers
  •   Report inventory discrepancies to Store Supervisor
  •   Adhere to cash handling policy and assure adherence to written policy
  •   Report on adequate marketing and advertising for the store location
  •   Identify current and future trends  that appeal to consumers
  •   Ensure merchandise is clean and ready to be displayed
  •   Monitor local competitors
  •   Initiating changes to improve the business

 

Key Competencies: 

  •     Handling of customer issues
  •     Time management skills
  •     Decision making skills
  •     Verbal communication skills
  •     Commercial awareness

 

Computer Software/Hardware Skills:

MS Office:  MS Outlook (basic)

Specific Requirements/Qualifications:

  • Previous retail sales and outside sales experience preferred. Excellent interpersonal and organizational skills required. Computer data entry skills preferred.

 

Education Requirements:

  • High School or Equivalency Diploma.

 

Physical Requirements:

  •    Lifting up to 30 Pounds
  •  

Application Analyst I

Job Title:  Application Analyst I

Department:  I.T. Applications

Reports To:  Head of IT Applications

Job Description Summary:  The Applications Support Analyst I provide computer system support to system problems; daily activities & operations, along with monitoring and testing standards and solutions.

Major Duties & Responsibilities:

·       Proactively provides support & analysis on system stability, availability, performance and reliability.

·       Requires expertise in any core functionality of the Application Support Discipline (Post-Paid, Pre-Paid, Message Processing, Mediation, Provisioning, Billing, Web Applications, Middleware, Retail activation Systems, Payment Processing, etc.).

·       Ability to understand, prioritize, and resolve multiple complex and critical issues.

·       Protect and insure the stability of the operational systems, as well as maintain the integrity of the data they contain.

·       Assist in determining the impact of operational issues, and provide input towards their resolution.

·       Assess critical paths and assist in implementation of any project required by the business.

·       Available to provide 24 X7 Support, as required.

·       Must have "CAN DO" attitude & aptitude.

Additional Duties & Responsibilities:

·       Provide guidance to non-IT employee on system use.  

Key Competencies: 

·       1-5 years System understanding OR  Support experience

Computer Software/Hardware Skills:

Software Documentation, Software Testing, Software Maintenance, Software Programming, and exceptional Teamwork, MS Office:  MS Excel, MS Word, Must have basic knowledge of understanding for both Windows & Unix/Linux environments, including Shell Scripting, automation of tasks & system monitoring etc.

Specific Requirements/Qualifications:

·       1-5 years Systems understanding OR  Support experience

Education Requirements:

·       High School Diploma (Associate Degree or  Bachelor’s Degree preferred)

Physical Requirements:

·       Lifting up to 25 Pounds 

Application Analyst II

Job Title:  Application Analyst II

Department:  I.T. Applications

Reports To:  Head of IT Applications                                                                                      

Job Description Summary:  The Applications Support Analyst II implements computer system requirements, by defining and analyzing system problems; defining system testing standards and solutions.

Major Duties & Responsibilities:

·       Proactively provides support & analysis on system stability, availability, performance and reliability.

·       Requires expertise in any core functionality of the Application Support Discipline (Post-Paid , Pre-Paid , Message Processing, Mediation, Provisioning, Billing, Web Applications, Middleware, Retail activation Systems, Payment Processing etc.)

·       Ability to understand, prioritizes, and resolves multiple complex and critical issues.

·       Protect and insure the stability of the operational systems, as well as maintain the integrity of the data they contain.

·       Assist in determining the impact of operational issues, and provide input towards their resolution.

·       Assess critical paths and assist in implementation of any project required by the business.

·       Available to provide 24/7 support as required.

·       Must have "CAN DO" attitude & aptitude.

·       Proactively suggest ways of improving system stability, availability, performance and reliability.

·       Provide Subject Matter Expertise in a core functional Application Support Discipline (Post-Paid, Pre-Paid, Message Processing, Mediations, Provisioning, Billing, Web, Middleware, Retail Activation Systems, Payment Processing, etc.)

·       Ability to prioritize and resolve multiple complex and critical issues.

·       Advance knowledge and plan for supporting both applications functionality and capacity requirements in a rapidly growing, changing, and complex environment.

·       Protect and insure the stability of the operational systems, as well as maintain the integrity of the data they contain.

·       Assist in determining the impact of operational issues, and provide their resolution via data extraction and quantification.

·       Coordinate and provide the necessary support to all escalated activities, including testing, system management, and implementation of system upgrades, enhancements, and bug fixes.

·       Available to provide 24/7 support as required.

Additional Duties & Responsibilities:

·       Provide guidance to non-IT employees on system use & lead team when the Application Support Manager is out of the office.

Key Competencies: 

·       5-10 years System & Applications Support experience

Computer Software/Hardware Skills:

Software Documentation, Software Testing, Software Maintenance, Software Development Process, Software Programming, Software Requirements, General Consulting Skills, Exceptional Teamwork, MS Office:  MS Excel, MS Word. Must have experience working in both Windows & Unix/Linux environments including Shell Scripting, automation of tasks & system monitoring etc.

Specific Requirements/Qualifications:

·       5-10 years System & Applications Support experience

Education Requirements:

·       Associate Degree or Bachelor’s Degree preferred

Physical Requirements:

·       Lifting up to 25 Pounds 

Network Data Technician – Location: Show Low

Network Data Technician Job Description:
 

This position requires job duties outside of the normal Monday through Friday work week of 8:00 to 5:00, including before and after-hours and weekends

Description:

Network Data Technician is responsible for maintaining, supporting and developing networks within an organization or between organizations.

Their goal is to ensure the integrity of high availability network infrastructure in order to provide maximum performance for their users, such as staff, clients and customers. Networks can include:

  • L2 & L3 transport;
  • Internet Access
  • Servers, Switches, Routers and Firewall setup, maintenance and troubleshooting
  • Small business and Residential AirMax internet

Tasks usually include:

  • maximizing network performance by monitoring performance, troubleshooting network problems and outages, scheduling upgrades and collaborating with network architects on network optimization;
  • undertaking data network fault investigations in local and wide area environments, using information from multiple sources;
  • securing network system by establishing and enforcing policies, and defining and monitoring access;
  • reporting network operational status by gathering, prioritizing information and managing projects;
  • upgrading data network equipment to latest stable firmware releases;
  • configuration of routing and switching equipment;
  • basic configuration of firewalls;
  • remote support of end users/customers during installation;
  • remote troubleshooting and fault finding if issues occur upon initial installation;
  • capacity management and audit of IP addressing and hosted devices within data centers;
  • liaising with project management team, 3rd party engineers and service desk engineers on a regular basis;
  • Speaking with customers via email and phone for turn-up and troubleshooting.
  • Troubleshooting issues/outages

Requirements:

  • 5 years minimum administering and troubleshooting networks, servers, routers, switches, firewalls, DHCP and DNS.
  • Effective oral and written communication skills; must be able to communicate effectively to all levels of management in an organization. Ability to work independently and effectively cooperatively with others. Supports and helps team members to meet goals. Ability to set clear goals/direction and gather the necessary support from team members to ensure that these goals are met/followed
  • Must demonstrate ability to perform and respond well in crisis situations
  • Travel required
  • Evening and On-Call phone support, onsite support as needed.
  • Other duties as required.
  • Customer Service Skills


Required:
- Must possess in depth knowledge of the Microsoft Windows all versions

- Excellent interpersonal and organizational skills
- Current Arizona Drivers license

- VLAN protocols and functions; TCP/IP, Ethernet

- Cisco routers 7000 series and switch configuration 6500 series.

- Wireshark traces

- L2/L3 Design and Assignments

Perferred:

- Microwave knowledge and experience with PTP and PTMP

Work Schedule/Hours:

1.     Regular – 40 hours per week – 5 days per week.

2.     May attend meetings, could involve some overtime nights, holidays and week-ends.

3.     On-call reporting responsibilities as scheduled

Education/Experience:

5+ years Systems and Network administration (References maybe required)
Degree Preferred (Associates) or equivalent of work experience in the field
 

Field Engineer III – Location: Show Low

Field Engineer III

This position is responsible for the proper operation of a large group of Network elements. Duties in support of interdepartmental objectives, to include preventative and remedial maintenance, installation, optimization, building and ground upkeep, and integration of network hardware and interconnect facilities. This activity requires ability to troubleshoot site problems using specifications, drawings, plans, schematics, manuals, and tech support help lines. Position requires working alone and unsupervised and there for this individual must be self-motivated/disciplined. Job duties are outside of the normal Monday through Friday work week of 8:00 a.m. to 5:00 p.m., including before and after-hours, weekends, and holidays. Field Engineer III must have a thorough understanding of the operation of CellularOne cell site equipment and be able to coordinate efforts with other members of the field team. This position requires installation responsibilities related to the site equipment. A clean driving record and a valid driver’s license are required and must be maintained to comply with company insurance policy. This position requires actions and behaviors that promote a positive, supportive working environment at all times. Additional responsibilities include, but are not limited to the following:

  • Install, maintain, and upgrade cell site, microwave, DC power systems, and all other assigned equipment in an efficient and timely manner and to company standards
  • Maintain assigned Company Vehicle as required. To include Lube, Oil, and Filter, and any other issues.
  • Must have a working knowledge of TCP/IP, LAN/WAN, and Network Protocols   
  • Basic working knowledge of generators
  • Plan and facilitate in disaster recovery efforts of the network
  • Performance of basic drive tests at cell sites to include call quality and handoffs
  • Call test new installation from each radio/carrier per sector
  • Deploys to sites as needed for troubleshooting and network restoral activities
  • Investigate and report back to engineering any call quality and handoff issues on the network
  • Preform on-call duties as scheduled by the Field Operations Manager or Lead Field Engineer as follows:

-        Be ready to respond to any outage as necessary

-        Must be in CellularOne coverage area

-        Must be void of impaired substances 

  • Create trouble tickets with vendors as needed to resolve network issues
  • Resolution of customer complaints as they apply to technical issues
  • Work effectively and efficiently with equipment vendors
  • Compete daily job assignments as outlined by the Field Operations Manager or Lead Field Tech Engineer
  • Keep records up to date using trouble ticket and preventive maintenance systems
  • Keep Inventory of sites and assigned warehouses up to date and use the inventory system to properly move equipment to and from sites
  • Ability to lead technical project involving a larger team
  • Ability to provide instruction and training (mentor) others on cell site equipment, maintenance procedures, and processes
  • Repair and replacement of waveguide and IF lines. To include changing out connectors and lines. Using test equipment to sweep and troubleshoot with available test gear.
  • Respond to power outages and hook up portable generators to keep up network reliability
  • Fill in as Lead Field Engineer when requested. Which includes Supervisor on call and other duties of the Lead Field Engineer as requested
  • Other duties as required or assigned

Education/Experience:

  • Two to four year electronics degree or electronics certification from an accredited school or military equivalent. Three to five years verifiable experience with wireless carrier.

Qualifications:

  • Four years preferred verifiable experience with wireless carrier
  • Proficient computer and software knowledge (i.e. Microsoft Office Suite, Email, ect)
  • Certifications in Ericsson Cellular Base Station (RBS) Equipment
  • Advanced level of understanding of telecommunications systems
  • Proficient use of electronic test equipment for cellular communications (i.e. Multi-meter, T-1 test equipment, Ethernet test equipment, Anritsu test equipment, ect)
  • Advanced understanding of microwave systems, trouble shooting
  • Strong communication and organizational skills required
  • Advanced understanding of AC and DC power systems installation and trouble shooting
  • Understanding of fiber optics
  • Advanced knowledge of microwave and data backhaul

Preferred:

  • Cellular tower climbing is a plus but is not required

Work Schedule/Hours:

  • Job requires flexible work schedule outside the normal Monday through Friday work week, including before and after-hours, weekends and holidays.
  • May attend meetings, which could involve some overtime, nights, and/or holidays
  • Must be able to work an on-call schedule

                                                                                      

Work Environment/Conditions:

Employee will be working outside in wet humid and extreme cold and/or extreme hot conditions occasionally. Employee will work in high, precarious places occasionally. Position requires reaching with hands and arms, climbing or balance and kneeling, stooping, crouching, and crawling. Outdoors exposed to changing weather conditions (rain, snow, wind, etc.). Employee is required to lifting up to 100 pounds. Lifting or carrying about 20% of the time. Some of the work day will be in improperly illuminated or awkward and confining spaces. Job requires moderate physical activity somewhat strenuous of a primarily product/technical nature. Job requires manual dexterity sufficient to reach/handle items, works with the fingers, and perceives attributes of objects and materials. Job requires close vision, distance vision, color vision, peripheral vision, depth perception, and ability to focus