Service Contracts:
If our service has not met your expectations you may cancel service with 14 calendar days of purchase and will not be charged an early termination fee. Equipment purchases along with your service contract must be returned to any Cellular One location or you may ship the equipment to the CellularOne Returns Center at the address below: (UPS, DHL, FedEx only)

CellularOne
Attn: Inventory Department
1320 N. Commerce
Show Low, AZ 85901
UPS, DHL, FED EX delivery only

USPS Deliveries send to:
CellularOne
Attn: Inventory Department
1500 S. White Mountain Road Suite 3
Show Low, AZ 85901

(within the 14 day Return Period with original proof of purchase - receipt or invoice).

However, if you cancel service due to equipment your account will be charged an early termination fee up to $240. You will still be responsible for all applicable airtime fees, access charges, taxes, surcharges and any other charges applied to your account. Refunds will not be given for any activation fees paid. If applicable the equipment charge will be refunded only if phone is returned in a like new condition with all components (includes original box). If applicable your security deposit and/or equipment charge will be refunded by check within 30 days. The purchase price of your equipment may have been discounted to facilitate your subscription to the service. If you cancel service within the Return Period but do not return the equipment in good working condition, you will be charged the full retail price of the equipment minus the amount you paid at the time of activation. Before returning or exchanging any product that has data stored in its memory, please transfer all files you wish to retain to another file source. Once the product is returned, your files cannot be recovered.

Equipment condition must be verified by inventory before a refund will be allowed. Any refund amount will be applied towards customer's usage or access fees. Refunds for serialized items only. Any additional charge for equipment will be on customer's final bill.

Equipment Returns:
If you purchased Merchandise at a CellularOne store, and it does not meet your expectations you may return it to a CellularOne store or the CellularOne Return Center within 14 days from the date it was purchased.

•An original proof of purchase (receipts or invoice) is required with your return.
•Please remove any confidential, proprietary or personal information before returning your equipment. CellularOne is not responsible for any equipment containing personal information.
•Return the equipment (device, battery, charger, manual and software, etc.) in the manufacturer’s original packaging along with the receipt/invoice.
•Equipment must be in like –new condition with no visible damage. Phones subject to neglect, misuse, water damage, unreasonable wear and tear, and the like, are not eligible for any return or exchange program. Handsets must be returned in their original state with protective plastic and show no usage on any timers unless they are QSV status, (see Service Contracts). A $20 Devise Activation Fee will apply.
•Accessories must be returned unopened to the Return Center within 14 days of purchase to be eligible for a refund or replacement.

If you purchased your equipment at Cellularoneonline.com or by phone, you may return the equipment to any CellularOne store or it can be shipped to the CellularOne Return Center at the address below:

CellularOne
Attn: Inventory Department
1320 N. Commerce
Show Low, AZ 85901
UPS, DHL, FED EX delivery only

USPS Deliveries send to:
CellularOne
Attn: Inventory Department
1500 S. White Mountain Road Suite 3
Show Low, AZ 85901

•Retain a copy of the tracking number from the shipping carrier for your records.
•Depending on the reason for the return, return shipping charges may apply.
•The return and equipment refund process may take up to 30 days.
•Equipment returned within 14 days will be refunded back to the original payment method.
•Equipment returned more than 14 days from the ship date will not be refunded or returned to you.
•A re-stocking fee of $25 may be charged for equipment returned that is damaged or does not include all components (device, battery, charger, manual and software).
•Equipment received through an insurance claim cannot be returned or exchanged under this policy. (Equipment Warranty rules may apply)
•This program does not cover lost or stolen phones. These policies do not limit or supersede any existing manufacturer’s warranties.
•Equipment condition must be verified by our Inventory Department before a refund will be allowed. Any refund amount will be applied towards customer's usage or access fees.
 

All phones are unlocked GSM 850/1900, we do not make any guarantees that the phone will work with your provider.