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Field Engineer III - Show Low or New Mexico

This position is responsible for the proper operation of a large group of Network elements. Duties in support of interdepartmental objectives, to include preventative and remedial maintenance, installation, optimization, building and ground upkeep, and integration of network hardware and interconnect facilities. This activity requires ability to troubleshoot site problems using specifications, drawings, plans, schematics, manuals, and tech support help lines. Position requires working alone and unsupervised and there for this individual must be self-motivated/disciplined. Job duties are outside of the normal Monday through Friday work week of 8:00 a.m. to 5:00 p.m., including before and after-hours, weekends, and holidays. Field Engineer III must have a thorough understanding of the operation of CellularOne cell site equipment and be able to coordinate efforts with other members of the field team. This position requires installation responsibilities related to the site equipment. A clean driving record and a valid driver’s license are required and must be maintainedto comply with company insurance policy. This position requires actions and behaviors that promote a positive, supportive working environment at all times. Additional responsibilities include, but are not limited to the following:

  • Install, maintain, and upgrade cell site, microwave, DC power systems, and all other assigned equipment in an efficient and timely manner and to company standards
  • Maintain assigned Company Vehicle as required. To include Lube, Oil, and Filter, and any other issues. 
  • Must have a working knowledge of TCP/IP, LAN/WAN, and Network Protocols    
  • Basic working knowledge of generators
  • Plan and facilitate in disaster recovery efforts of the network
  • Performance of basic drive tests at cell sites to include call quality and handoffs
  • Call test new installation from each radio/carrier per sector
  • Deploys to sites as needed for troubleshooting and network restoral activities
  • Investigate and report back to engineering any call quality and handoff issues on the network
  • Preform on-call duties as scheduled by the Field Operations Manager or Lead Field Engineer as follows:

-       Be ready to respond to any outage as necessary

-       Must be in CellularOne coverage area

-       Must be void of impaired substances  

  • Create trouble tickets with vendors as needed to resolve network issues
  • Resolution of customer complaints as they apply to technical issues
  • Work effectively and efficiently with equipment vendors
  • Compete daily job assignments as outlined by the Field Operations Manager or Lead Field Tech Engineer
  • Keep records up to date using trouble ticket and preventive maintenance systems
  • Keep Inventory of sites and assigned warehouses up to date and use the inventory system to properly move equipment to and from sites
  • Ability to lead technical project involving a larger team
  • Ability to provide instruction and training (mentor) others on cell site equipment, maintenance procedures, and processes 
  • Repair and replacement of waveguide and IF lines. To include changing out connectors and lines. Using test equipment to sweep and troubleshoot with available test gear. 
  • Respond to power outages and hook up portable generators to keep up network reliability 
  • Fill in as Lead Field Engineer when requested. Which includes Supervisor on call and other duties of the Lead Field Engineer as requested
  • Other duties as required or assigned 

Education/Experience:

  • Two to four year electronics degree or electronics certification from an accredited school or military equivalent. Three to five years verifiable experience with wireless carrier.

Qualifications:

  • Four years preferred verifiable experience with wireless carrier
  • Proficient computer and software knowledge (i.e. Microsoft Office Suite, Email, ect)
  • Certification in Cellular Base Station (BTS) Equipment
  • Advanced level of understanding of telecommunications systems
  • Proficient use of electronic test equipment for cellular communications (i.e. Multi-meter, T-1 test equipment, Ethernet test equipment, wave guide test equipment, ect)
  • Advanced understanding of microwave systems, trouble shooting
  • Strong communication and organizational skills required
  • Advanced understanding of AC and DC power systems installation and trouble shooting
  • Understanding of fiber optics
  • Advanced knowledge of microwave and data backhaul

Preferred:

  • Cellular tower climbing is a plus but is not required

Work Schedule/Hours:

  • Job requires flexible work schedule outside the normal Monday through Friday work week, including before and after-hours, weekends and holidays.
  • May attend meetings, which could involve some overtime, nights, and/or holidays
  • Must be able to work an on-call schedule 

Work Environment/Conditions:

Employee will be working outside in wet humid and extreme cold and/or extreme hot conditions occasionally. Employee will work in high, precarious places occasionally. Position requires reaching with hands and arms, climbing or balance and kneeling, stooping, crouching, and crawling. Outdoors exposed to changing weather conditions (rain, snow, wind, etc.). Employee is required to lifting up to 100 pounds. Lifting or carrying about 20% of the time. Some of the work day will be in improperly illuminated or awkward and confining spaces. Job requires moderate physical activity somewhat strenuous of a primarily product/technical nature. Job requires manual dexterity sufficient to reach/handle items, works with the fingers, and perceives attributes of objects and materials. Job requires close vision, distance vision, color vision, peripheral vision, depth perception, and ability to focus

RF Engineer

Description 

The RF Engineer will be responsible for the RF optimization and performance of the Cellular One GSM, UMTS, and LTE systems. The individual will work to apply common optimization solutions to improve the service to our customers and partner subscribers. The Engineer work to ensure proper capacity solutions are in place and to maximize service levels to achieve Golden KPI metrics. 

Responsibilities 

 Network design to meet all requisite coverage milestones 

 CIQ development for site integration 

 Script development as required 

 Site audits and QA inspections to ensure correct build, to include software load, alarm reporting and resolution, golden parameter settings, TAC audit, PCI conflicts, power audits, tilts, azimuths, RET functionality, PIM testing and identification, etc. 

 Timely and regular reporting of all activities 

 Close-Out reporting of all launch KPIs for new sites 

 Optimization of mobile network to meet daily performance KPIs (LTE & VoLTE Accessibility and Retain ability, MOS Scoring, LTE THPT, Latency, SRVCC and Mobility Success Rates) 

 Capacity monitoring and design to ensure system meets GOS requirements 

 Implementation of new features to allow growth of network performance 

 Recommendation for solutions to network issues, including novel capacity improvement ideas and overall service metric improvements 

 Ability to direct drive test teams 

 

Requirements 

 Must have previous Atoll experience 

 Must have Ericsson equipment and OSS (ENM) experience 

 Must be able to work independently and cooperatively with other team members. Must have effective oral and written communication skills. 

 Understand User Equipment functionality and specifications, and ability to troubleshoot UE performance as required 

 Understanding of throughput testing and end-to-end (E2E) troubleshooting to improve throughput performance 

 Current Driver’s License 

RF Engineer 

 

Skills 

 Strong understanding of LTE and VoLTE networks. Background in GSM/UMTS a plus. 

 Excellent understanding of Design and Optimization paradigms 

 Development of plumbing diagrams 

 Capacity solutions and planning 

 Effective communication abilities to support other groups in ETO 

 Software knowledge: 

o Atoll 

o Actix 

o MapInfo 

o Ericsson ENM use and reporting 

o Drive Test equipment (Solutelia) experience 

o Microsoft Office Suite, particularly PowerPoint and Excel 

 

Education/Experience 

 Bachelor of Science in Electrical Engineering degree required 

 Three years’ experience in RF design environment required 

 Three years’ experience in RF optimization engineering required 

 

Tier 2 Help Desk Support - Sunstate

Tier 2 Support

·      Review and work on all tickets assigned by dispatcher.

·      Provide Technical assistance and mentoring to other Technicians.

·      Tier 2 Technicians should have thorough understanding of ticket SLA, ticket types and their Sub-types.

·      If ticket constitutes Tier 3 support, but a Tier 2 Technician feels they can resolve the fault, authorization must be acquired from Tier 3 member before attempting to work on faults.

·      Ensure ticket response times are met as per client’s contractual SLAs.

·      Tier 2 Technicians are expected to aid on Projects as and when required.

Escalation

·      Where tickets Type/Sub-type constitutes Tier 3 support, Escalation procedure must be followed. This will involve advising the Dispatcher that a ticket requires escalation from Tier 2. Once a ticket is escalated it will be re-assigned by the Dispatcher to Tier 3.

·      Technicians are expected to identify more advanced trends and patterns of technical faults. In practical terms, these trends should be discussed with technical team and Manager, reducing help desk effort to repair recurring faults.

Skill Sets

·      Technical troubleshooting experience, includes Networking and small cabling.

·      Certifications & Work History.

·      Advanced Computer and operating system trouble shooting.

·      Advanced Networking and troubleshooting.

·      Advanced Help desk experience using ticket programs. 2+ years.

·      Basic Project management and ownership.

·      Advanced client application troubleshooting.

·      Excellent documentation.

·      Tier 2 Certifications/Qualifications.

·      A+ certification or compatible years of service and demonstrative work history.

·      Networking+ certification or compatible years of service and demonstrative work history.

·      Security+ certification or compatible years of service and demonstrative work history.

·      CCNA Cisco Certification or compatible years of service and demonstrative work history.

·      Microsoft Certified Professional (MCP) or compatible years of service and demonstrative work history. 

·      Knowledge with a plus Connectwise Manage, Automate and Control “Screen connect” a plus.

Help Desk Roles and Responsibilities

·      Ensure help desk is manned always.

·      Request additional support from Coordinator when necessary.

·      Effective use of Resources.

·      Through and effective escalation of issues requiring additional support.

Teamwork

·      Communication - Right Time, Right Place.

·      Role Model to Pier's and Customers.

·      Always work for the team, no matter how busy your workload gets. Team players are pivotal to the success of any Team.

·      Behavior & Attitude.

·      Attitude to colleagues and customers is professional, courteous and respectful always.

Customer Service

·      Effective Communication.

·      Provide clients with accurate, useful information always.

·      Maintain upbeat, positive, can-do attitude.

·      Every customer is important – make sure they feel that way!

Complaint Handling

·      Tier 2 Technicians are likely to experience more aggressive client frustrations due to the nature of the faults being dealt with, and the severity of these to clients.

·      Be mindful of potential problems and act quickly to mitigate these.

·      All customer complaints should be reported to the Help Desk Manager.

Identify Sales Opportunities

·      Pick up on client buying signals.

·      Identify systems in need of upgrade or replacement.

·      Forward Opportunities to Sales Board.

Documentation 

All Technicians in all support Tiers are expected to:

·      Be thorough in the documentation of their work and time on tickets. Details of verbal discussions with clients, agreed times/dates/actions, precise actions taken and next steps.

·      Keep their Ticket Status’ up to date, reflecting the current state of the fault.

·      Ensure tickets have up-to-date notes at COB of every day.

·      Provide full documented handover to Manager ½ day prior to finishing work for Annual Leave. This will give time to clarify any points in the handover.

·      Client information and How to documents need to be recorded in Sunstate RMM application.