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Retail Sales Field Representative - Window Rock

The Sales Field Representative position demands honesty and integrity as financial transactions are performed on-site with little direct supervision. The Sales Field Representative must have a thorough understanding of all available phone, tablet, internet devices, and accessory inventory, along with phone plan, plan features, and data plan offerings, in order to provide the customer with the appropriate products and services. Daily, evening and weekend shifts are required and a varied weekly work schedule. As with all positions at CellularOne, the Field Representative must exhibit actions and behaviors that promote a positive, supportive working environment at all times. Additional responsibilities include, but are not limited to the following:

  • Activation of pre-paid, post-paid, renewals, and data plans
  • Weekly and monthly customer follow-up to keep customers current on their bills, and resolve potential concerns.
  • Provide quality customer service to all current and prospective Cellular One customers, which includes:  plan, handset, tablet, data, and feature knowledge
  • Responsible to acquire expertise on all handsets, tablet and phone accessories, as well as phone plans, data plan, and plan features.
  • Meeting or exceeding monthly company sales targets, in adherence to the Policy (Sales Goals – Chargebacks)
  • Ensure correct daily cash balancing and deposits of the Sales Field Representative’s assigned drawer to accurately maintain financial records for the Accounting Department
  • Adhere to an assigned work schedule, while being conscious of minimizing overtime, including clocking in and out via our time keeping system
  • Assist the Cellular One Store Supervisor in performing weekly and monthly inventory counts, in which the Sales Field Representative will be held accountable for all store inventory
  • Assist the Cellular One Store Supervisor in confirming that all marketing collateral is current and up to date.
  • Use the 6 Steps of a Sale & maintain current customer base as well as to attract new customers
  • Other duties as requested by Cellular One Sales Managers
  • The Sales Field Representative must initially fully complete all Cellular One Customer Sales Contracts, with accurate contact information, to include:  correct billing address, correct physical address, with signatures, initials and dates
    • Cellular One Subsidized Sales Contracts must include proof of subsidized qualifications

Education/Experience

Previous retail Sales or Customer Service experience preferred. Excellent interpersonal and organizational skills required. Computer data entry skills preferred.

Working Conditions/Physical Activity Level/Manual Dexterity

  • Requires lifting up to 10 pounds, stooping and bending, with light physical activity.

Retail Sales Representative - Show Low

The Sales Field Representative position demands honesty and integrity as financial transactions are performed on-site with little direct supervision. The Sales Field Representative must have a thorough understanding of all available phone, tablet, internet devices, and accessory inventory, along with phone plan, plan features, and data plan offerings, in order to provide the customer with the appropriate products and services. Daily, evening and weekend shifts are required and a varied weekly work schedule. As with all positions at CellularOne, the Field Representative must exhibit actions and behaviors that promote a positive, supportive working environment at all times. Additional responsibilities include, but are not limited to the following:

  • Activation of pre-paid, post-paid, renewals, and data plans
  • Weekly and monthly customer follow-up to keep customers current on their bills, and resolve potential concerns.
  • Provide quality customer service to all current and prospective Cellular One customers, which includes:  plan, handset, tablet, data, and feature knowledge
  • Responsible to acquire expertise on all handsets, tablet and phone accessories, as well as phone plans, data plan, and plan features.
  • Meeting or exceeding monthly company sales targets, in adherence to the Policy (Sales Goals – Chargebacks)
  • Ensure correct daily cash balancing and deposits of the Sales Field Representative’s assigned drawer to accurately maintain financial records for the Accounting Department
  • Adhere to an assigned work schedule, while being conscious of minimizing overtime, including clocking in and out via our time keeping system
  • Assist the Cellular One Store Supervisor in performing weekly and monthly inventory counts, in which the Sales Field Representative will be held accountable for all store inventory
  • Assist the Cellular One Store Supervisor in confirming that all marketing collateral is current and up to date.
  • Use the 6 Steps of a Sale & maintain current customer base as well as to attract new customers
  • Other duties as requested by Cellular One Sales Managers
  • The Sales Field Representative must initially fully complete all Cellular One Customer Sales Contracts, with accurate contact information, to include:  correct billing address, correct physical address, with signatures, initials and dates
    • Cellular One Subsidized Sales Contracts must include proof of subsidized qualifications

Education/Experience

Previous retail Sales or Customer Service experience preferred. Excellent interpersonal and organizational skills required. Computer data entry skills preferred.

Working Conditions/Physical Activity Level/Manual Dexterity

  • Requires lifting up to 10 pounds, stooping and bending, with light physical activity.

System Administrator - Sunstate Phoenix

 

Technical

roles

responsibilities

 

System Administrator

Review and work on all tickets with a Tier 3 CW Subtype
 

Provide Technical assistance to Tier 2 Technicians
 

Work on Tier 2 tickets and assist Tier 2 engineers if there are no Tier 3 tickets, client projects or business improvement projects to work on (whichever is in most demand/pressing to business needs).

 

In rare cases that none of the above is available, then work on Tier 1 support.

 

System Admins should have thorough understanding of all Tiers and their Subtypes.

 

Given the severity and impact to business of Tier 3 support tickets, System Admins are expected to take ownership of Tier 3 faults and see these through to completion, even if faults need to be worked on past working hours. In the event this is not possible; fault MUST be handed over to the Technical Director or another Tier member that is qualified to assist before finishing shift.

 

Escalation

Where tickets Type/Subtype constitutes Tier 3, but System Admins is unable or uncomfortable with working on the issue, escalation procedure must be followed. Tier 3 escalation should be directly to the Technical Director or another Tier 3 member that is qualified to assist.

Identify Trends, Patterns & Issues

System Admins are expected to identify the most advanced trends and patterns of technical faults. In practical terms, these trends should be addressed by System Admins by writing scripts/designing monitors for automating the repair of these faults, reducing helpdesk effort to repair recurring faults.

 

Project Work

System Admins are expected to spend a significant proportion of their time working on Active Projects and assisting with Interim support of Active projects.

 

As Subject Matter Experts (SMEs) and senior members of the team, System Admins are expected to be actively involved in the design of new systems for clients in conjunction with Technical Director.

 

SLAs

Ensure ticket response times are met as per client’s SLAs.

 

Skill SetS

Technical

Certifacation & Work History

 

Tier 3 Support

System Admins should have thorough understanding of all Tiers in CW and their Subtypes, along with Completion of CW University training

System Admins skill set

Advanced Computer and operating system trouble shooting.

Advanced Networking and troubleshooting

Advanced Help desk experience using ticket programs. 3+ years

Advanced Project management and ownership

Advanced Client application troubleshooting.

Project Lead Experience

Project Management Experience

Excellent documentation in ITBoost

System Admins Certifications/Qualifications

A+ certification or compatible years of service and demonstrative work history.

Networking+ certification or compatible years of service and demonstrative work history.

Security+ certification or compatible years of service and demonstrative work history.

CCNA Cisco Certification or compatible years of service and demonstrative work history.

Microsoft Certified Professional (MCP) or compatible years of service and demonstrative work history.

Microsoft Certified System Engineer (MCSE) or compatible years of service and demonstrative work history.

Microsoft SQL DBA certification or compatible years of service and demonstrative work history.

 

 

helpdesk cover

ROLES

responsibilities

 

Helpdesk Cover

Ensure System Admins is available always.

Request additional support when necessary

Effective use of Resources

Through effective escalation, System Admins should ensure they identify faults effectively to ensure either escalation to System Admins or demotion to lower Tier. This is done according to CW Subtypes defined in each Tier.

 

Use CW Automate to automate process/reduce technician workload, such as executing Scripts and Reviewing Monitors when troubleshooting faults.

Note* - System Admins are EXPECTED to write and test scripts/monitors against their own machines and/or in the Dev environment to repair faults, often on mass to save significant helpdesk time in all other tiers and cost to business.

Deployment of scripts/monitors into production environments much first be approved by the System Adminstor/Supervisor

 

 

teamwork

roles

responsibilities

 

Communication

Communicate – Right Time, Right Place.

Role Model

System Admins are some of the most senior members of the team and are role models for Tier 1 and Tier 2 Help Desk Technicians engineers. As such, they are expected to behave with the utmost professionalism which this position commands.

Identify Rising Talent

Tier 3 Technicians should identify and report Tier 2 Technicians who are showing promising signs of improvement/promotion

Team Spirit

Always work for the team, no matter how busy your workload gets. Team players are pivotal to the success of any Team.

Behavior & Attitude

Attitude to colleagues and customers is professional, courteous and respectful always.

Areas of Concern & Training

Report areas of improvement to Director. This can be down to further training, or areas of weakness. If you don’t let somebody know, they can’t help you. Remember – Teamwork!

 

 

Customer service

roles

responsibilities

 

Effective Communication

Provide clients with accurate, useful information always.
Maintain upbeat, positive, can-do attitude
Every customer is important – make sure they feel that way!

Complain Handling

System Admins deal with the most serious and critical faults in the business, as well as projects likely to cause significant disruption to business.

Mindful of potential problems and act quickly to mitigate these.

All customer complaints should be reported to the Director, even if you have resolved the client’s complaints through ticket resolution.

 

Identify Sales Opportunities

Pick up on client buying signals
 

Actively review and Identify systems in need of upgrade or replacement.
 

Forward Opportunities to CW Sales Board.

 

 

REPORTING

ROLES

RESPONSIBILITIES

 

Client Usage

Report clients who have exceptionally high helpdesk usage to the Director, especially when this is sustained over several weeks or months.

Helpdesk Cover

Report low helpdesk cover to Coordinator.

As a 3rd Line Technician, you will be more aware of tickets which are likely to take significant periods of time to resolve. These should be reported to the Coordinator quickly, as prolonged time on support tickets can have an impact on Tier 2 escalation.

Documentation

All Technicians in all support Tiers are expected to:
- be thorough in the documentation of their work on tickets. Details of verbal discussions with clients, agreed times/dates/actions, precise actions taken and next steps.

- keep their Ticket Status’ up to date, reflecting the current state of the fault.

-ensure tickets have up-to-date notes at COB of every day.

- provide full documented handover to Director ½ day prior to finishing work for Annual Leave. This will give time to clarify any points in the handover.

Time Recording

All Technicians in all support Tiers are expected to accurately record their time on tickets when entering notes in the ‘Detail Description’ or ‘Resolution’ sections of tickets.

 

Business Insight Data Warehouse Analyst

Job Description Summary:  As the Business Insight Data warehouse Analyst you will be required to work in a high paced environment with other highly skilled professionals in a team environment. You will be required to demonstrate a high level of self-initiative and analytical skills. You will be required to work well in a team environment and will need the ability to communicate effectively with members of your team.  In this highly visible position you will work with various team members from different departments across the whole organization and will need the ability to communicate effectively with members of upper management.

Major Duties and Responsibilities:

·       Responsible for maintaining the integrity and performance of the Company’s databases and guarantee that data is stored securely and optimally.

·       Responsible for monitoring the SQL Server Agent and Sever Instances in Real time.

·       Responsible for monitoring the hardware conditions of the underlying server,

·       Perform daily maintenance tasks and routine data checks on the various data interfaces

·       Manage the creation and maintenance of a data warehouse and operation data stores

·       Advise Management on Long-Term Capacity Plans and Growth

·       Comfortable Working With Production Servers 

·       Extract Live Data

·       Install Database Software and Updates

·       Guarantee Database Setup Meets Industry Requirements

·       Ensure the quality and efficiency of ETL routines using stored procedures

·       Conduct or coordinate tests to ensure that intelligence is consistent with defined needs

·       Update Database Permissions

·       Proactively Tune Database in Production 

·       Optimize Queries on Live Data

·       Responsible managing the ETL tool Informatica.
 

Specific Requirements/Qualifications:

·       3-5 years related experience

·       Experience with MS SQL 2008 or higher

·       SQL Microsoft Certifications are a plus

·       Knowledge of the ETL tool Informatica

·       Excellent organizational and time management skills

·       Ability to set priorities to meet time sensitive project deadlines

·       Team player with excellent communication skills are essential

·       Extensive knowledge of  SQL Server indexes, OLAP and relational data models

·       Expert level SSIS development skills

·       Extensive experience with SSRS, SSAS

·       SQL Server database performance tuning techniques

·       Solid Project Management Capabilities 

·       Solid Understanding of Company’s Data Needs Strong Technical and Interpersonal Communication