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CellularOne is not only the company Leading the Cellular Evolution, it is also a great place to work!

We offer an extremely competitive and comprehensive benefits package, with a very generous 90/10 Health Insurance Plan, to include Medical, Dental, Vision, Company Paid Life Insurance, a 401K Plan with Company Matching, Personal Leave Time, Paid Holidays, an Optional (Employee Paid) Short Term & Long Term Disability Plan, along with a great environment for growth, training and advancement.

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1500 South Mountain Road
Show Low, AZ 85901






Sales Field Representative - Whiteriver

The Sales Field Representative position demands honesty and integrity as financial transactions are performed on-site with little direct supervision. The Sales Field Representative must have a thorough understanding of all available phone, tablet, internet devices, and accessory inventory, along with phone plan, plan features, and data plan offerings, in order to provide the customer with the appropriate products and services. Daily, evening and weekend shifts are required and a varied weekly work schedule. As with all positions at CellularOne, the Field Representative must exhibit actions and behaviors that promote a positive, supportive working environment at all times. Additional responsibilities include, but are not limited to the following:

  • Activation of pre-paid, post-paid, renewals, and data plans
  • Weekly and monthly customer follow-up to keep customers current on their bills, and resolve potential concerns.
  • Provide quality customer service to all current and prospective Cellular One customers, which includes:  plan, handset, tablet, data, and feature knowledge
  • Responsible to acquire expertise on all handsets, tablet and phone accessories, as well as phone plans, data plan, and plan features.
  • Meeting or exceeding monthly company sales targets, in adherence to the Policy (Sales Goals – Chargebacks)
  • Ensure correct daily cash balancing and deposits of the Sales Field Representative’s assigned drawer to accurately maintain financial records for the Accounting Department
  • Adhere to an assigned work schedule, while being conscious of minimizing overtime, including clocking in and out via our time keeping system
  • Assist the Cellular One Store Supervisor in performing weekly and monthly inventory counts, in which the Sales Field Representative will be held accountable for all store inventory
  • Assist the Cellular One Store Supervisor in confirming that all marketing collateral is current and up to date.
  • Use the 6 Steps of a Sale & maintain current customer base as well as to attract new customers
  • Other duties as requested by Cellular One Sales Managers
  • The Sales Field Representative must initially fully complete all Cellular One Customer Sales Contracts, with accurate contact information, to include:  correct billing address, correct physical address, with signatures, initials and dates
    • Cellular One Subsidized Sales Contracts must include proof of subsidized qualifications


Previous retail Sales or Customer Service experience preferred. Excellent interpersonal and organizational skills required. Computer data entry skills preferred.

Working Conditions/Physical Activity Level/Manual Dexterity

  • Requires lifting up to 10 pounds, stooping and bending, with light physical activity.

Field Engineer III

This position is responsible for the proper operation of a large group of Network elements. Duties in support of interdepartmental objectives, to include preventative and remedial maintenance, installation, optimization, building and ground upkeep, and integration of network hardware and interconnect facilities. This activity requires ability to troubleshoot site problems using specifications, drawings, plans, schematics, manuals, and tech support help lines. Position requires working alone and unsupervised and there for this individual must be self-motivated/disciplined. Job duties are outside of the normal Monday through Friday work week of 8:00 a.m. to 5:00 p.m., including before and after-hours, weekends, and holidays. Field Engineer III must have a thorough understanding of the operation of CellularOne cell site equipment and be able to coordinate efforts with other members of the field team. This position requires installation responsibilities related to the site equipment. A clean driving record and a valid driver’s license are required and must be maintained to comply with company insurance policy. This position requires actions and behaviors that promote a positive, supportive working environment at all times. Additional responsibilities include, but are not limited to the following:

  • Install, maintain, and upgrade cell site, microwave, DC power systems, and all other assigned equipment in an efficient and timely manner and to company standards
  • Maintain assigned Company Vehicle as required. To include Lube, Oil, and Filter, and any other issues.
  • Must have a working knowledge of TCP/IP, LAN/WAN, and Network Protocols   
  • Basic working knowledge of generators
  • Plan and facilitate in disaster recovery efforts of the network
  • Performance of basic drive tests at cell sites to include call quality and handoffs
  • Call test new installation from each radio/carrier per sector
  • Deploys to sites as needed for troubleshooting and network restoral activities
  • Investigate and report back to engineering any call quality and handoff issues on the network
  • Preform on-call duties as scheduled by the Field Operations Manager or Lead Field Engineer as follows:

-        Be ready to respond to any outage as necessary

-        Must be in CellularOne coverage area

-        Must be void of impaired substances 

  • Create trouble tickets with vendors as needed to resolve network issues
  • Resolution of customer complaints as they apply to technical issues
  • Work effectively and efficiently with equipment vendors
  • Compete daily job assignments as outlined by the Field Operations Manager or Lead Field Tech Engineer
  • Keep records up to date using trouble ticket and preventive maintenance systems
  • Keep Inventory of sites and assigned warehouses up to date and use the inventory system to properly move equipment to and from sites
  • Ability to lead technical project involving a larger team
  • Ability to provide instruction and training (mentor) others on cell site equipment, maintenance procedures, and processes
  • Repair and replacement of waveguide and IF lines. To include changing out connectors and lines. Using test equipment to sweep and troubleshoot with available test gear.
  • Respond to power outages and hook up portable generators to keep up network reliability
  • Fill in as Lead Field Engineer when requested. Which includes Supervisor on call and other duties of the Lead Field Engineer as requested
  • Other duties as required or assigned


  • Two to four year electronics degree or electronics certification from an accredited school or military equivalent. Three to five years verifiable experience with wireless carrier.


  • Four years preferred verifiable experience with wireless carrier
  • Proficient computer and software knowledge (i.e. Microsoft Office Suite, Email, ect)
  • Certification in Cellular Base Station (BTS) Equipment
  • Advanced level of understanding of telecommunications systems
  • Proficient use of electronic test equipment for cellular communications (i.e. Multi-meter, T-1 test equipment, Ethernet test equipment, wave guide test equipment, ect)
  • Advanced understanding of microwave systems, trouble shooting
  • Strong communication and organizational skills required
  • Advanced understanding of AC and DC power systems installation and trouble shooting
  • Understanding of fiber optics
  • Advanced knowledge of microwave and data backhaul


  • Cellular tower climbing is a plus but is not required

Work Schedule/Hours:

  • Job requires flexible work schedule outside the normal Monday through Friday work week, including before and after-hours, weekends and holidays.
  • May attend meetings, which could involve some overtime, nights, and/or holidays
  • Must be able to work an on-call schedule                                                                                            

Work Environment/Conditions:

Employee will be working outside in wet humid and extreme cold and/or extreme hot conditions occasionally. Employee will work in high, precarious places occasionally. Position requires reaching with hands and arms, climbing or balance and kneeling, stooping, crouching, and crawling. Outdoors exposed to changing weather conditions (rain, snow, wind, etc.). Employee is required to lifting up to 100 pounds. Lifting or carrying about 20% of the time. Some of the work day will be in improperly illuminated or awkward and confining spaces. Job requires moderate physical activity somewhat strenuous of a primarily product/technical nature. Job requires manual dexterity sufficient to reach/handle items, works with the fingers, and perceives attributes of objects and materials. Job requires close vision, distance vision, color vision, peripheral vision, depth perception, and ability to focus

Customer Success Advocate - Sunstate

Customer Success Advocate responsibilities include developing long-term relationships with a portfolio of clients, connecting with key business executives and stakeholders. Customer Success Advocates liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to customer needs. Manage and develop client accounts to initiate and maintain favorable relationship with clients.

Requires a bachelor's degree in area of specialty and/or at least 5 years of experience in the field or in a related area. Familiar with a variety of the field's concepts, practices and procedures. Rely on extensive experience and judgment to plan and accomplish goals. Performs a variety of tasks. Lead and direct the work of others. A wide degree of creativity and latitude is expected. Typically reports to head of a unit/department.


·       Be the primary point of contact and build long-term relationships with customers

·       Help customers through email, phone, online presentations, screen-share and in person meetings

·       Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors

·       Ensure the timely and successful delivery of our solutions according to customer needs and objectives

·       Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders

·       Forecast and track key account metrics

·       Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations

·       Enhance department and organization’s reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments

·       Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis

·       Monitor and analyze customer’s usage of our product

·       Responsible for working with the Sales team to onboard and integrate new clients and developing existing client relationships

·       Liaise between the customer and internal teams


·       Proven account management or other relevant experience

·       Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level

·       Experience in delivering client-focused solutions based on customer needs

·       Proven ability to manage multiple projects at a time while paying strict attention to detail

·       Excellent listening, negotiation and presentation skills

·       Excellent verbal and written communications skills

·       Bachelor’s Degree in appropriate field of study or equivalent work experience

·       5+ years of sales and customer experience

·       Self-motivated and able to thrive in a results-driven environment

·       Natural relationship builder with integrity, reliability and maturity

·       Ability to prioritize among competing tasks

·       Critical thinking and problem solving skills

·       Excellent time and project management skills. You’re always looking to improve inefficient processes

·       Keen attention to detail and adherence to deadlines

·       Expert at Microsoft Office Suite, Connectwise, Google Apps, Salesforce and help desk support software

Account Manager top skills & proficiencies:

·       Prospecting Skills

·       Teamwork

·       Planning

·       Build Relationships

·       People Skills

·       Initiative

·       Customer Focus

·       Emphasize Excellence

·       Manage Multiple Projects

·       Attention to Detail