The Arizona Corporation Commission has ordered an increase in the AZ Universal Service Fund surcharge. This increase will be reflected on future invoices. For more information please see: PDF.

Open Internet Policy

CELLULAR ONE OPEN INTERNET DISCLOSURE


Smith Bagley Inc. d/b/a Cellular One, is committed to providing all of its customers with the best online experience possible. Cellular One complies with the Federal Communications Commission's ("FCC") Open Internet Broadband Industry Rules as they pertain to Cellular One as a mobile broadband provider. In our pre-purchase collateral and in the disclosures below, we seek to provide you with transparency into Cellular One’s network management practices, performance characteristics and terms and conditions of our services so that you can make informed choices about our mobile broadband services; and so that content, application, service and device providers have the information needed to develop, market, and maintain Internet offerings.

Cellular One does not block lawful content, applications, services, or non-harmful devices, subject to reasonable network management, nor do we block content, applications, or services that compete with our voice or video telephony services, subject to reasonable network management.

Generally, Cellular One does not impair or degrade (throttle) lawful Internet traffic on the basis of Internet content, application, or service, or use of a non-harmful device, subject to reasonable network management. In places and times of network congestion, we may manage data connection speeds for a small subset of customers for short durations of time, in order to preserve the overall experience for the majority of our customers. CellularOne may offer customers the ability to choose a rate plan that provide usage at one speed for a set amount of data consumed, and a lower speed for additional data through the remainder of the billing cycle.

Acceptable Uses

Cellular One permits the use of its broadband services for browsing the Internet (via Cellular One phones or devices, including Cellular One home routers), using email, downloading legally permissible content via the Internet, accessing and using corporate email and/or corporate business applications associated with its customers’ places of employment.

Service Description and Performance Characteristics

Cellular One allows its customers to choose from several rate plans with different capacity levels. Information on these plans is available on our website at http://www.cellularoneonline.com/plans The typical mobile speed range of broadband service experienced by most customers is 500-1Mb down and 500-1Mb up. The typical mobile speed range of non-broadband mobile service experienced by most customers is 70kbps down and 45kbps up. In rare cases of network congestion on the Cellular One mobile network, device management and Cellular One Digital Cellular traffic shall take priority over all other IP data traffic. This management is applied automatically to ensure that Digital Phone calls are maintained, especially in the event of an emergency.

Network Management Practices

Cellular One does not block applications, impose usage limits, or engage in “throttling” to reduce the throughput to customers using a disproportionate amount of bandwidth. Instead, Cellular One uses an “open pipe” approach and undertakes best efforts to ensure a high-quality online experience for all of its customers. As a result, at times of heavy usage, customers may experience delays in downloading or uploading files or a sluggish Web surfing experience. If significant congestion problems arise in the future, Cellular One’s approach is to determine the source of the problem, and to increase the capacity of the affected portions of its network and/or of its Middle Mile routes where warranted. In the event of congestion, all traffic is classified as best effort.

Device Restrictions

All phones and devices connecting customers to our network must be provided by Cellular One, due to network parameters in the device. More information about the specific devices approved for use on Cellular One’s network can be found at its retail website at http://www.cellularoneonline.com/phones.

Security Measures

Cellular One offers its wireless broadband customers unrestricted access to all of the lawful content, services, and applications available on the Internet. However, Cellular One does use tools and policies to protect its customers from spam and other unwanted or harmful Internet content. Cellular One scans all incoming e-mail to Cellular One-provided e-mail domains for viruses and spam. Cellular One customers have the option to turn off spam filtering only, however viruses are blocked and customers do not have access to modify these rules. Cellular One’s filters block over 3 million viruses from entering Cellular One’s network as well as its customers home and office machines every year. Although Cellular One takes measures to block viruses and spam, Cellular One recommends to its customers, that each customer have some type of third-party antivirus and firewall protection. Cellular One will not be held responsible for customers’ devices being infected by viruses, malware, spyware etc. Cellular One reserves the right to limit or block network traffic without prior notice to any account which is suspected of either intentionally or unintentionally performing port-scans, ping floods, or other malicious or virus-like activity. Additionally Cellular One may, at its sole discretion, block any data traffic which it determines poses a threat to the security of the network.

Contact Information

Consumers may access our Pricing and Privacy policies via our website at http://www.cellularoneonline.com. Consumers may contact our Customer Service Department through the company’s website, by visiting one of our stores, or by calling:
TOLL FREE: 1-800-730-2351
LOCAL: 928-537-7567

We are available to assist you:

Mon-Fri: 7:30am-5:30pm, Sat: 8:00am-4:00pm
(Times listed are Arizona Standard Time)